Franchise Brand Coach - Growth & Ops Leader (Hybrid)

ResiBrands; Austin (TX); Hybrid; USD 90,000 - 100,000; Full time

Job summary

ResiBrands in Austin, TX is seeking a Brand Coach for Franchise Operations to help franchise owners grow and improve performance. This hands-on role blends coaching, financial analysis, and operations guidance to drive profitability across a portfolio of service brands.

You'll review P&Ls, set KPIs, and partner with marketing, training, and operations teams. A strong background in franchise leadership, multi-unit operations, and travel to franchise locations is required.

Qualifications

• 5+ years of relevant experience in franchise operations, franchise business consulting, multi-unit operations, or comparable service-business leadership.
• Direct experience supporting franchise owners, managing multiple service locations, or leading operations within a service-based business.
• Strong understanding of P&L statements, business financials, operational KPIs, and profitability drivers.
• Demonstrated ability to identify performance gaps and implement improvements that produce measurable results.
• Experience coaching or advising business owners, operators, or location leaders.
• Willingness and ability to travel for franchise visits, training, and company events.

Responsibilities

• Serve as a primary operational resource and trusted advisor to an assigned portfolio of franchise owners.
• Conduct regular business reviews, coaching sessions, and performance check-ins.
• Help franchisees identify operational challenges, set measurable goals, and execute improvement plans.
• Support owners at different stages of business maturity, from early operations through growth and expansion.
• Build strong relationships while maintaining accountability for performance and brand standards.
• Review franchisee P&Ls, revenue trends, expenses, margins, and other key financial indicators.
• Coach owners on pricing, labor costs, profitability, cash flow, and overall business performance.
• Monitor KPIs such as revenue growth, lead conversion, average ticket, labor efficiency, customer retention, and operational productivity.
• Identify underperforming locations and develop actionable strategies to improve results.
• Help franchisees translate financial and operational data into meaningful business decisions.
• Provide practical guidance on scheduling, staffing, field operations, service delivery, and customer experience.
• Help owners improve efficiency, consistency, and profitability through established systems and processes.
• Reinforce operational standards, best practices, and brand expectations across the franchise network.
• Identify recurring challenges and work with internal leadership to improve training, resources, and processes.
• Travel to franchise locations as needed to provide hands-on operational support.

Skills

Franchise operations

Multi-unit operations

Franchise business consulting

P&L analysis

Operational KPIs

Profitability drivers

Labor management

Scheduling

Service delivery

Customer experience

Coaching business owners

Travel willingness

Tools

Franchise CRM software

Operational reporting dashboards

Job description

ResiBrands in Austin, TX is seeking a Brand Coach for Franchise Operations to help franchise owners grow and improve performance. This hands-on role blends coaching, financial analysis, and operations guidance to drive profitability across a portfolio of service brands.

You'll review P&Ls, set KPIs, and partner with marketing, training, and operations teams. A strong background in franchise leadership, multi-unit operations, and travel to franchise locations is required.