Framing Specialist: Art Solutions & Customer Care

Michaels; California; On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Job summary

Michaels - Store La Brea, CA is seeking a Customer Service/Framing Associate to help customers select framing solutions and complete framing orders. You will deliver friendly service, assist customers in finding products, operate the cash register, and support stock and Omni‑channel processes in a busy, climate‑controlled store.

The role requires basic computer and measuring skills, the ability to operate framing equipment and a glass cutter, and a commitment to safety, accuracy, and customer

Qualifications

• Basic computer skills and basic measuring skills.
• Ability to operate the framing equipment and glass cutter.
• Experience selling products and/or services to customers (preferred).

Responsibilities

• Adhere to SOPs and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards.
• Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions; deliver sales and production results.
• Complete framing orders with a high degree of quality and on time.
• Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment.
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop.
• Follow Standard Operating Procedures (SOPs) and Company programs.
• Support shrink and safety programs.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
• Operate cash register and execute cash handling to standards.
• Acknowledge customers, help locate product and provide solutions.
• Assist with Omni channel processes.

Skills

Retail experience

Customer service

Basic computer skills

Basic measuring skills

Framing equipment operation

Tools

Glass cutter

Job description

Michaels - Store La Brea, CA is seeking a Customer Service/Framing Associate to help customers select framing solutions and complete framing orders. You will deliver friendly service, assist customers in finding products, operate the cash register, and support stock and Omni‑channel processes in a busy, climate‑controlled store.

The role requires basic computer and measuring skills, the ability to operate framing equipment and a glass cutter, and a commitment to safety, accuracy, and customer