Framing Specialist & Customer Experience

Michaels Stores; Santee (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Job summary

Michaels Stores in Santee, CA is seeking a friendly framing associate to help customers create custom framing solutions and maintain a well-merchandised, in-stock store. You will operate the cash register, assist with Omni channel processes, and uphold SOPs while delivering safe, helpful service.

The role requires basic computer and measuring skills, and experience in retail or selling products is a plus; hours include nights, weekends and early mornings, with opportunities for employee

Qualifications

• Basic computer skills and basic measuring skills.
• Ability to operate the framing equipment and glass cutter.
• Retail experience preferred.
• Experience selling products and/or services to customers.

Responsibilities

• Adhere to SOPs and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards.
• Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions. Deliver sales and production results.
• Complete framing orders with a high degree of quality and on time.
• Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment.
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop.
• Follow Standard Operating Procedures (SOPs) and Company programs.
• Support shrink and safety programs.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
• Operate cash register and execute cash handling to standards.
• Acknowledge customers, help locate product and provide solutions.
• Assist with Omni channel processes.

Skills

Basic computer skills

Measuring skills

Customer service

Retail experience

Tools

Framing equipment operation

Glass cutter

Job description

Michaels Stores in Santee, CA is seeking a friendly framing associate to help customers create custom framing solutions and maintain a well-merchandised, in-stock store. You will operate the cash register, assist with Omni channel processes, and uphold SOPs while delivering safe, helpful service.

The role requires basic computer and measuring skills, and experience in retail or selling products is a plus; hours include nights, weekends and early mornings, with opportunities for employee