Framing Shop Lead & Customer Sales Coach

Michaels Stores; Mesa (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Michaels Stores in Mesa, AZ is looking for a Store Lead to coach a team of framers and drive custom framing sales while delivering exceptional customer experiences.

You will manage day-to-day operations, ensure SOP adherence, train new team members, schedule workloads with the Store Manager, and monitor KPI performance. This on-site role requires flexibility for nights, weekends and early mornings.

Qualifications

• Basic computer skills required.
• Preference given to framing experience.
• Retail management experience beneficial.
• Experience leading a sales team is desirable.

Responsibilities

• Lead and coach a team of framers focused on customer relationships and framing solutions.
• Drive custom framing sales and assist customers in creating memorable framing solutions.
• Assist Store Manager in SOP adherence and company programs.
• Develop and coach selling behaviors; manage workload with Store Manager.
• Achieve KPI targets and manage team KPI performance.
• Oversee inventory, shrink and safety programs; act as MOD.
• Participate in interviewing, onboarding, coaching and training of new team members.
• Support Omni-channel processes and assist customers in locating products.

Skills

Basic computer skills

Framing experience

Retail management experience

Experience leading a sales team

Job description

Michaels Stores in Mesa, AZ is looking for a Store Lead to coach a team of framers and drive custom framing sales while delivering exceptional customer experiences.

You will manage day-to-day operations, ensure SOP adherence, train new team members, schedule workloads with the Store Manager, and monitor KPI performance. This on-site role requires flexibility for nights, weekends and early mornings.