Framing Manager

Michaels; Mesa (AZ); Hybrid; USD 42,000 - 56,000; Full time

Job summary

The Michaels Companies is seeking a Store Lead at the PHX-MESA/STAPLEY, AZ location. You will lead a team of framing specialists, drive custom framing sales, and ensure high-quality solutions for customers.

You will partner with the Store Manager to enforce SOPs, train staff, and manage everyday operations to deliver on KPIs. Responsibilities include coaching sales behavior, planning workload, supervising inventory and safety programs, and acting as Manager on Duty.

Qualifications

• Basic computer skills.
• Previous custom framing experience is preferred.
• Retail management experience is preferred.
• Experience leading a sales team is preferred.

Responsibilities

• Lead and coach a team of framers focused on building customer relationships while creating framing solutions.
• Drive custom framing sales and assist customers in creating memorable framing projects.
• Assist Store Manager in enforcing SOPs and Company programs to ensure policy compliance.
• Develop and coach the team selling behaviors to improve performance.
• Plan workload with Store Manager to ensure on-time delivery of high-quality framing solutions.
• Achieve KPIs and manage the framing team to meet or exceed targets.
• Review sales and production workload and plan on-floor time for networking and customer engagement.
• Manage inventory, shrink, and safety programs; ensure process adherence.
• Serve as Manager on Duty (MOD) and support interviewing, onboarding, coaching, and performance management.
• Partner with MODs on framing expectations and maintain professional store culture.
• Participate in truck unloading and stocking, follow SOPs, and maintain a safe environment.
• Acknowledge customers, locate products, provide effective solutions, and support Omni-channel processes.
• Other duties as assigned.

Skills

Basic computer skills

Retail management experience

Experience leading a sales team

Job description

Store - PHX-MESA/STAPLEY, AZLead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.**Major Activities*** Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results* Develop and coach the team selling behaviors* Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager* Achieve your KPI’s and manage the framing team to achieve their role KPI’s* Review sales and production workload and build plans and sales floor time for networking.* Manage and execute the inventory management processes as assigned* Manage and execute shrink and safety programs.* Serve as Manager on Duty (MOD)* Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development* Partners with MOD’s daily on the expectations of framing and other framers.* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others* Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget* Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment* Acknowledge customers, help locate product and provide solutions* Assist with Omni channel processes**Other duties as assigned****Minimum Type of experience the job requires*** Basic computer skills**Preferred Type of experience the job requires*** Previous custom framing experience is preferred* Retail management experience* Experience leading a sales team**Physical Requirements*** Regular bending, lifting, carrying, reaching and stretching* Ability to move throughout the store* Ability to remain standing for long periods of time* Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation**Work Environment*** Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings