Framing Lead: Customer Experience & Team Coach

Michaels; Littleton, Northern (CO, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Michaels in Colorado is seeking a Store Lead to coach a team of framers, focus on building customer relationships, and drive custom framing sales. The role involves planning workload with the Store Manager to ensure on-time framing solutions and strong KPI achievement.

Candidates should have basic computer skills; retail management or sales leadership experience is preferred. The position requires lifting and standing, with occasional night/weekend shifts.

Qualifications

• Basic computer skills required.
• Retail management experience preferred.
• Experience leading a sales team preferred.

Responsibilities

• Assist Store Manager in leading and managing SOPs and company programs.
• Develop and coach the team selling behaviors.
• Lead the delivery of high-quality custom framing solutions to customers on time.
• Achieve KPI targets and manage framing team KPI performance.
• Review sales and production workload and plan staffing and sales floor time.
• Manage inventory, shrink, and safety programs.
• Act as Manager on Duty (MOD).
• Assist with interviewing, onboarding, coaching, and training of new team members.

Skills

Basic computer skills

Retail management experience

Experience leading a sales team

Job description

Michaels in Colorado is seeking a Store Lead to coach a team of framers, focus on building customer relationships, and drive custom framing sales. The role involves planning workload with the Store Manager to ensure on-time framing solutions and strong KPI achievement.

Candidates should have basic computer skills; retail management or sales leadership experience is preferred. The position requires lifting and standing, with occasional night/weekend shifts.