Framing & Customer Service Associate

Michaels; Brandon (FL); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Michaels in Brandon, FL is hiring a friendly Retail Team Member to help customers find items, answer questions, and provide fast, accurate checkout experience. You will participate in truck unloading, stocking, price changes, and omnichannel tasks like Buy Online Pickup in Store and Ship From Store while upholding store standards and the Michaels Brand Promise.

Physical requirements include standing for long periods, lifting and bending, with training on safety and loss prevention.

Qualifikationen

• Retail or customer service experience preferred.

Aufgaben

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Kenntnisse

Customer service

Cash handling

Jobbeschreibung

Michaels in Brandon, FL is hiring a friendly Retail Team Member to help customers find items, answer questions, and provide fast, accurate checkout experience. You will participate in truck unloading, stocking, price changes, and omnichannel tasks like Buy Online Pickup in Store and Ship From Store while upholding store standards and the Michaels Brand Promise.

Physical requirements include standing for long periods, lifting and bending, with training on safety and loss prevention.