Fragrance Sales & Customer Experience Specialist

Macy's, Inc.; Port Reading (NJ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with ment­

401(k) match

Job summary

Macy’s is hiring a Fragrance RSS Colleague to provide excellent customer service by selling and demonstrating fragrances and related items, and to support the department's success.

Full-time schedules are typically 30+ hours per week, with part-time 12-24 hours per week. Hours vary by business needs. This role includes inventory handling, training, and ensuring attractive product presentation.

Qualifications

• High school diploma or equivalent required.
• 1-2 years related experience.
• Strong interpersonal and communication skills.
• Ability to work a flexible retail schedule including days, evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Explain and demonstrate use of fragrances through actual application or card application
• Partner with Fragrance Counter Manager or CSX Manager of inventory and other inaccuracies
• Attend product training classes and seminars
• Ensure proper presentation, organization, storing, and replenishment of stock
• Participate in pre‑selling and sales driving events to maximize sales
• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
• Ensure work area is free from hazards and work in a safe manner
• Adhere to Asset Protection and inventory control and compliance procedures
• Be in compliance with all hygiene standards
• Follows shortage programs and procedures
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Dependable attendance and punctuality

Skills

Interpersonal skills

Adaptability

Teamwork

Flexible schedule

Education

High School Diploma or equivalent

Job description

Macy’s is hiring a Fragrance RSS Colleague to provide excellent customer service by selling and demonstrating fragrances and related items, and to support the department's success.

Full-time schedules are typically 30+ hours per week, with part-time 12-24 hours per week. Hours vary by business needs. This role includes inventory handling, training, and ensuring attractive product presentation.