Fragrance Experience Specialist

Macy's; Hayward (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives

Merit review

EAP & counseling

Job summary

Macy's is seeking a Fragrance RSS Colleague to provide exceptional customer service and demonstrate fragrances, contributing to the fragrance department's success. This full-time role supports both digital and physical customers and requires flexible hours.

Full-time colleagues are typically scheduled 30+ hours per week, with product training, stock replenishment, and events to drive sales. Macy's offers benefits and a dynamic, inclusive team environment.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Explain and demonstrate use of fragrances through actual application or card application
• Partner with Fragrance Counter Manager or CSX Mgr of inventory and other inaccuracies
• Attend product training classes and seminars
• Ensure proper presentation, organization, storing, and replenishment of stock
• Participate in pre-selling and sales driving events to maximize sales
• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
• Ensure work area is free from hazards and work in a safe manner
• Adhere to Asset Protection and inventory control and compliance procedures
• Be in compliance with all hygiene standards
• Follows shortage programs and procedures
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Dependable attendance and punctuality

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

Macy's is seeking a Fragrance RSS Colleague to provide exceptional customer service and demonstrate fragrances, contributing to the fragrance department's success. This full-time role supports both digital and physical customers and requires flexible hours.

Full-time colleagues are typically scheduled 30+ hours per week, with product training, stock replenishment, and events to drive sales. Macy's offers benefits and a dynamic, inclusive team environment.