Fragrance Sales & Customer Experience Specialist

Macy's; Orlando (FL); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withmental

Job summary

Macy's is seeking a Fragrance RSS Colleague to provide professional service by selling and demonstrating fragrances, helping customers, and supporting the department.

This full-time role typically requires 30+ hours weekly, with benefits including health coverage, a 401(k) match, paid time off, holidays, and ongoing training. You'll work in a dynamic retail environment and join a team committed to customer care and community.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Explain and demonstrate use of fragrances through actual application or card application.
• Partner with Fragrance Counter Manager or CSX Manager of inventory and other inaccuracies.
• Attend product training classes and seminars.
• Ensure proper presentation, organization, storing, and replenishment of stock.
• Participate in pre-selling and sales driving events to maximize sales.
• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
• Ensure work area is free from hazards and work in a safe manner.
• Adhere to Asset Protection and inventory control and compliance procedures.
• Be in compliance with all hygiene standards.
• Follows shortage programs and procedures.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Dependable attendance and punctuality.

Skills

Interpersonal skills

Communication

Teamwork

Adaptability

Education

High School Diploma or equivalent

Job description

Macy's is seeking a Fragrance RSS Colleague to provide professional service by selling and demonstrating fragrances, helping customers, and supporting the department.

This full-time role typically requires 30+ hours weekly, with benefits including health coverage, a 401(k) match, paid time off, holidays, and ongoing training. You'll work in a dynamic retail environment and join a team committed to customer care and community.