Fragrance Sales & Customer Experience Specialist

Macy's

Orlando (FL)

On-site

USD 27,000 - 36,000

Full time

14 days+
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Benefits offered by this job

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program withmental

Job summary

Macy's is seeking a Fragrance RSS Colleague to provide professional service by selling and demonstrating fragrances, helping customers, and supporting the department.

This full-time role typically requires 30+ hours weekly, with benefits including health coverage, a 401(k) match, paid time off, holidays, and ongoing training. You'll work in a dynamic retail environment and join a team committed to customer care and community.

Qualifications

  • High School Diploma or equivalent required.
  • 1-2 years related experience.
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

  • Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
  • Explain and demonstrate use of fragrances through actual application or card application.
  • Partner with Fragrance Counter Manager or CSX Manager of inventory and other inaccuracies.
  • Attend product training classes and seminars.
  • Ensure proper presentation, organization, storing, and replenishment of stock.
  • Participate in pre-selling and sales driving events to maximize sales.
  • Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
  • Ensure work area is free from hazards and work in a safe manner.
  • Adhere to Asset Protection and inventory control and compliance procedures.
  • Be in compliance with all hygiene standards.
  • Follows shortage programs and procedures.
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
  • Dependable attendance and punctuality.

Skills

Interpersonal skills
Communication
Teamwork
Adaptability

Education

High School Diploma or equivalent

Job description

Macy's is seeking a Fragrance RSS Colleague to provide professional service by selling and demonstrating fragrances, helping customers, and supporting the department.

This full-time role typically requires 30+ hours weekly, with benefits including health coverage, a 401(k) match, paid time off, holidays, and ongoing training. You'll work in a dynamic retail environment and join a team committed to customer care and community.

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