Fragrance Advisor: Elevate Customer Experience & Sales

Belk; Lynchburg (VA); On-site; USD 17,000 - 25,000; Part time

Job summary

Belk in Lynchburg, VA is seeking a Fragrance Advisor to drive sales and deliver a memorable customer experience through personalized service and product demonstrations across fragrance brands.

You will build client relationships, offer tailored recommendations, support promotions, and contribute to a seamless omnichannel experience, using available inventory details and vendor guidance to meet customer needs in a fast-paced environment.

Qualifications

• Dedication to customer service and a drive to achieve store objectives.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

Responsibilities

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
• Build customer loyalty by delivering excellent service, utilizing clienteling tools, and offering tailored product advice and recommendations to meet client needs and preferences.
• Execute successful promotions, special events, and customer outreach to maximize performance and drive sales.
• Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details.
• Leverage training tools, use resources, and embrace feedback to continuously build product knowledge, suggestive selling behaviors, and expertise in the latest industry tips and fragrance trends. Encourage repeat client interactions as a knowledgeable and trusted resource.
• Merchandise and replenish products timely. Maintain visual merchandising, signing, and beauty hygiene standards, aligning presentations with vendor and company directives.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Demonstrate adaptability and flexibility in response to changing circumstances. Support selling and store operations by assisting with other tasks as assigned.
• Support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines.

Skills

Customer service

Ownership mindset

Self-directed

Strong communication

Tech savvy

Flexible schedule

Physical stamina

Team collaboration

Job description

Belk in Lynchburg, VA is seeking a Fragrance Advisor to drive sales and deliver a memorable customer experience through personalized service and product demonstrations across fragrance brands.

You will build client relationships, offer tailored recommendations, support promotions, and contribute to a seamless omnichannel experience, using available inventory details and vendor guidance to meet customer needs in a fast-paced environment.