Founding IT Engineer: Build Scalable Internal IT

Serval; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Serval, an AI-native automation platform, is hiring a Founding IT Engineer in San Francisco to design and scale our internal IT operations. You will own day-to-day IT, build self-serve documentation, and shape the A/V and device management stack within the Serval platform you help extend to customers.

You'll work closely with the IT Fellow, implement identity and access controls, automate workflows, and create playbooks used across the company, all while maintaining security and compliance

Qualifications

• 6+ years of experience in IT engineering, IT operations, or business technology.
• Experience scaling IT systems in a fast-growing company.
• Hands-on expertise with identity, device management, and core internal tooling.
• Experience with tools such as Okta or Entra ID, Jamf or Kandji, Google Workspace, Slack, and endpoint security platforms.
• Strong conference room A/V deployment and troubleshooting experience.
• Solid networking fundamentals across DNS, DHCP, VPN, Wi-Fi, and certificates.
• Familiarity with compliance frameworks such as SOC 2 and ISO 27001.
• Strong judgment, ownership, and communication skills.
• Excitement about being onsite in San Francisco five days a week.
• Travel to other locations 25% of the time.
• Experience building automation with scripts, APIs, workflows, or agentic systems.

Responsibilities

• Own day-to-day IT operations, including onboarding, offboarding, hardware lifecycle, access requests, escalations, and troubleshooting.
• Build a fast, thoughtful, high-trust support experience for the company.
• Own conference room and meeting space A/V, including setup, reliability, and support for critical internal and external meetings.
• Build self-serve documentation and automate repetitive support work wherever possible.
• Own identity and access systems, including SSO, SCIM, group-based entitlements, and privileged access workflows.
• Run and improve device management across our macOS fleet.
• Administer core business systems including Google Workspace, Slack, 1Password, HRIS, and other internal tooling.
• Standardize and scale workplace technology and the A/V stack across our office spaces.
• Partner with Security and Compliance to ensure controls are built into how systems are designed and operated.
• Automate aggressively using scripting, APIs, and Serval workflows instead of manual admin work.
• Help test new Serval capabilities internally and turn what you build into reusable internal playbooks and reference material.

Skills

IT engineering experience

IT operations scaling

Identity management

Device management

Core internal tooling

Okta/Entra ID

Jamf/Kandji

Google Workspace

Slack

Endpoint security

A/V deployment

Networking fundamentals

SOC 2 ISO 27001

Ownership and communication

Onsite SF five days

Travel 25%

Automation with scripts/APIs

Tools

TypeScript

Go

Rust

REST APIs

Webhooks

Git-based workflows

Job description

Serval, an AI-native automation platform, is hiring a Founding IT Engineer in San Francisco to design and scale our internal IT operations. You will own day-to-day IT, build self-serve documentation, and shape the A/V and device management stack within the Serval platform you help extend to customers.

You'll work closely with the IT Fellow, implement identity and access controls, automate workflows, and create playbooks used across the company, all while maintaining security and compliance