Founding Implementation & Ops Leader

Praxis, Inc.; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Equity

Paid time off

Job summary

Paxos Health, a seed-stage healthcare AI startup, is seeking a hands-on Founding Implementation and Ops Lead in New York. You will own customer go-lives and design operations that enable a fast-moving small team.

70% of your time focuses on customer implementations, bridging customers and engineers, while the rest covers core operations and future leadership of ops teams. This doer role offers strategic ownership, opportunities to build a customer success function, and influence product

Qualifications

• 3-5+ years in implementation, solutions, consulting, customer success, product, engineering, or similar roles.
• Strong technical aptitude and hands-on AI fluency; quick to learn tools and build workflows.
• Confidence leading sessions with senior customer stakeholders and translating between customers and engineers.
• Proven ability to manage multiple workstreams without dropping balls.
• Bias toward doing the work and owning customer relationships with minimal oversight.

Responsibilities

• Lead customer implementations end to end, translating customer workflows into precise requirements for the technical team.
• Test AI outputs against real customer cases and verify workflows meet needs before go-live.
• Be the customer's main contact through go-live and beyond; track adoption and flag issues early.
• Build playbooks, templates, and automation to accelerate go-lives and capture insights for configurability.
• Build AI workflows and automations to scale internal operations.
• Support sales with proposals, pipeline tracking, and scoping for new deals.
• Help run patient-facing programs, including portal setup and patient communications.
• Support hiring, vendor management, and internal tools.

Skills

Implementation

AI fluency

stakeholder leadership

multi-tasking

hands-on

Education

CS/Engineering degree

Job description

Paxos Health, a seed-stage healthcare AI startup, is seeking a hands-on Founding Implementation and Ops Lead in New York. You will own customer go-lives and design operations that enable a fast-moving small team.

70% of your time focuses on customer implementations, bridging customers and engineers, while the rest covers core operations and future leadership of ops teams. This doer role offers strategic ownership, opportunities to build a customer success function, and influence product