Founding Health Tech Customer Outcomes Lead

Scarlet; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Scarlet in New York City is seeking an Account Manager (Customer Outcomes Specialist) to join as a founding US team member. You will own customer relationships from onboarding through expansion, guiding projects and ensuring customers achieve their goals with clear, proactive communication.

You'll work with ambitious medical technology companies and help them bring safe devices to patients sooner. The role is full-time and in-office in NYC, with initial onboarding in London to align with the

Qualifications

• You've owned complex customer relationships in B2B environments for 3+ years, preferably within health tech or a regulated industry.
• Bias for action: you are the go-to person in critical moments and inform smarter bets.
• Strong project management skills; you connect dots, identify risks early, and keep multiple workstreams on track.
• Insatiable curiosity and comfort in a fast-paced, innovative environment with quick iteration.
• Excellent verbal and written communication, MECE-aligned and effective in asynchronous work.

Responsibilities

• Build long-term, trust-based relationships with forward-thinking health-tech companies.
• Serve as the central point of accountability for customers, ensuring outcomes and clear communication.
• Capture and surface customer needs to keep internal teams aligned throughout the journey.
• Spot friction early and remove it, from process confusion to scope drift.
• Own key moments from onboarding to expansion, keeping customers focused and confident.

Skills

B2B account management

Project management

Strategic thinking

Curiosity & adaptability

Communication (MECE)

Job description

Scarlet in New York City is seeking an Account Manager (Customer Outcomes Specialist) to join as a founding US team member. You will own customer relationships from onboarding through expansion, guiding projects and ensuring customers achieve their goals with clear, proactive communication.

You'll work with ambitious medical technology companies and help them bring safe devices to patients sooner. The role is full-time and in-office in NYC, with initial onboarding in London to align with the