Founding Deployments Engineer: AI-Powered Field Deployments

Firefly; San Francisco (CA); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Equity

Job summary

Firefly, an early-stage hardware-software AI company, is hiring a founding Deployments Engineer to own how our product enters the real world and become a competitive advantage. This in-office role (New York City or San Francisco) covers hardware deployment, network integration, software configuration, and customer enablement from initial conversations through implementation.

You will work on site with customer IT, security, and facilities teams, build playbooks, and feed field learnings back

Qualifications

• 3+ years minimum experience in solutions engineering, technical deployment, or a comparable hands-on technical customer role.
• Strong networking fundamentals - VLANs, firewall rules, DNS/DHCP, and the ability to troubleshoot with packet captures and traceroutes when needed.
• Been the technical voice in active sales cycles, walking IT, security, and facilities teams through architecture at the protocol, network, and hardware level.
• Scoped and ran hardware rollouts - site surveys, installer coordination, device commissioning, and field troubleshooting (RF/wireless experience a plus).
• Configured software for customers - tenants, roles, workflows, escalation and contact trees - and trained end users to run it without you.
• Led integrations with third-party systems (cameras, access control, HRIS, SSO) and can figure out a new API fast.
• Comfortable defending your architecture to CISOs and IT directors, and bridging customer feedback back to product.

Responsibilities

• Own deployment workflows from first deal to hardware integration.
• On-site deployments and customer enablement with IT teams.
• Create playbooks for future team members.
• Coordinate with partners and installers.
• Bridge customer feedback to product.

Skills

Solutions engineering

Deployment

Networking fundamentals

Pre-sales

On-site deployments

Job description

Firefly, an early-stage hardware-software AI company, is hiring a founding Deployments Engineer to own how our product enters the real world and become a competitive advantage. This in-office role (New York City or San Francisco) covers hardware deployment, network integration, software configuration, and customer enablement from initial conversations through implementation.

You will work on site with customer IT, security, and facilities teams, build playbooks, and feed field learnings back