Founding CS Leader — AI Advertising, Early-Stage Growth

AdsGency AI; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

AdsGency AI is hiring a Founding Customer Success Manager to own relationships from onboarding through renewal and expansion. You will work directly with founders, product managers, engineers, and growth teams to drive measurable value and scalable CS systems.

The role is onsite in San Francisco, with relocation required. You will lead CS from ground up, shaping onboarding playbooks and customer-health tracking while aligning product capabilities with customer outcomes.

Qualifications

• 3–6+ years in Customer Success, Account Management, Strategic Accounts, Growth Operations, or related SaaS/AdTech roles.
• Experience managing enterprise or high-value customer relationships.
• Strong understanding of digital advertising metrics and KPIs.
• Ownership of retention, renewals, expansion, and customer outcomes.

Responsibilities

• Own a portfolio of strategic and enterprise customers from onboarding through renewal.
• Onboard & activate customers through setup, connections, configuration, and launch.
• Drive advertising outcomes across major platforms and coordinate with product/AI teams.
• Manage strategic relationships and lead regular account reviews with stakeholders.
• Own retention, expansion, renewal, and upsell opportunities with clear ROI.
• Monitor customer health, identify at-risk accounts, and intervene early.
• Capture product feedback and translate pain points into actionable improvements.
• Build scalable CS processes, onboarding playbooks, and renewal workflows.
• Collaborate with Product & Engineering to reproduce issues and validate fixes.

Skills

Customer Success

Account Management

SaaS

AdTech

Data analytics

Communication

Job description

AdsGency AI is hiring a Founding Customer Success Manager to own relationships from onboarding through renewal and expansion. You will work directly with founders, product managers, engineers, and growth teams to drive measurable value and scalable CS systems.

The role is onsite in San Francisco, with relocation required. You will lead CS from ground up, shaping onboarding playbooks and customer-health tracking while aligning product capabilities with customer outcomes.