Founding Customer Success Leader for AI Workflows

Improbable; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Bolter, an AI agent platform, seeks a Founding Customer Success Manager to build CS from the ground up. You’ll onboard operators, translate their workflows into blueprints, and ensure recurring value.

You’ll capture user feedback and shape product direction while developing scalable onboarding playbooks and a metrics-focused engagement model. You’ll sit with founders, marketers, and ops leads, turning informal processes into repeatable, automated outcomes and crafting a playbook for the team

Qualifications

• 5+ years in customer success, onboarding, or similar roles in fast-scaling tech startups.
• Ability to extract and document messy business processes as steps and sign-offs.
• Fluency with AI tools and curiosity about how agents change teamwork.
• Patience and warmth with non-technical users; clear communication.
• Builder mindset: create playbooks and own outcomes in ambiguity.
• Excellent written and spoken English.

Responsibilities

• Concierge onboarding: run 1:1 onboarding sessions until operators have a working automation.
• Blueprint building: map customer processes and turn them into reusable blueprints.
• Retention and value: own check-ins, reactivation and cohort health.
• Voice of the customer: collect feedback and surface it to the product team.
• Build the function: design onboarding playbooks, metrics, and scale the CS team.

Skills

Customer success

Onboarding

Process mapping

English proficiency

Job description

Bolter, an AI agent platform, seeks a Founding Customer Success Manager to build CS from the ground up. You’ll onboard operators, translate their workflows into blueprints, and ensure recurring value.

You’ll capture user feedback and shape product direction while developing scalable onboarding playbooks and a metrics-focused engagement model. You’ll sit with founders, marketers, and ops leads, turning informal processes into repeatable, automated outcomes and crafting a playbook for the team