Founding AI-Driven CS Lead – Onboarding & Growth

Hyperscale; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Hyperscale is hiring a Founding Customer Success Manager to own the customer relationship after the deal closes. You’ll onboard new customers, run a regular meeting cadence with every account, drive adoption, and handle inbound support.

This is a founding role with no CS team yet; you’ll build both processes and playbooks alongside the founders. Location is San Francisco in-person; you will lead onboarding and ongoing success while leveraging AI to automate repetitive tasks and scale as the

Qualifications

• 3+ years in customer success, implementation, or onboarding at a B2B SaaS company, ideally early stage.
• Comfortable running a high volume of customer meetings every week.
• Highly comfortable talking to customers, including non-technical operators and executives.
• Technical enough to handle hands-on setup work: accounts, integrations, API keys, and permissions.

Responsibilities

• Own onboarding for every new customer, from kickoff to daily usage.
• Run a regular meeting cadence with every customer and share updates to encourage usage.
• Work with customers to find new use cases and expand what the agent handles for them.
• Define and track a scalable onboarding/success process and playbook.

Skills

Customer success

Implementation

Onboarding

Communication

Job description

Hyperscale is hiring a Founding Customer Success Manager to own the customer relationship after the deal closes. You’ll onboard new customers, run a regular meeting cadence with every account, drive adoption, and handle inbound support.

This is a founding role with no CS team yet; you’ll build both processes and playbooks alongside the founders. Location is San Francisco in-person; you will lead onboarding and ongoing success while leveraging AI to automate repetitive tasks and scale as the