Founding Enterprise Customer Success Lead

Datalab; New York (NY); On-site; USD 160,000 - 180,000; Full time

Job summary

Datalab is seeking a Founding Customer Success Manager to own the relationships with our enterprise customers after they sign. You’ll be accountable for adoption, retention, and growth—ensuring customers get real value from our models, stay for the long run, and expand their usage over time.

You will be the face of Datalab for every account you own: their trusted advisor, their first call when something matters, and the person keeping their goals moving forward.

Qualifications

• Experience owning post-sale enterprise relationships.
• Ability to translate technical concepts for executives.
• Proven track record of expansion and renewals.
• Excellent written and verbal communication.

Responsibilities

• Own the post-sales relationship for a portfolio of enterprise accounts.
• Onboard, drive adoption, and deliver technical value quickly.
• Lead renewals, expansion, and forecasting your book.
• Collaborate with engineering and product on customer needs and roadmaps.
• Develop repeatable processes to scale account management.

Skills

Account management

Customer success

Technical customer-facing

Problem solving

Communication

Forecasting & expansion

Job description

Datalab is seeking a Founding Customer Success Manager to own the relationships with our enterprise customers after they sign. You’ll be accountable for adoption, retention, and growth—ensuring customers get real value from our models, stay for the long run, and expand their usage over time.

You will be the face of Datalab for every account you own: their trusted advisor, their first call when something matters, and the person keeping their goals moving forward.