Founding Customer Marketing Lead

Listen Labs; City of Schenectady (NY); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Learning stipend for courses/books

AI tools budget

Flexible time off

Company offsites

Growth opportunities

Job summary

Listen Labs is hiring a Founding Customer Marketing Lead to build the customer community behind one of the fastest-growing AI companies in customer understanding. This senior IC role requires energetic, warm, curious leadership to unite customers through community, events, peer learning, and storytelling.

You’ll shape the program from the ground up, partner with Sales, CS, and Marketing, and develop a reference program that fuels enterprise conversations.

Qualifications

• Min. 5+ years in B2B SaaS customer marketing, community, advocacy, lifecycle, field/customer programs, or related roles.
• Enterprise exposure is important.
• Startup hustle is required.

Responsibilities

• Own and grow Listen’s customer community across our key personas.
• Create a community experience that feels genuinely valuable to members through events, networking opportunities, peer learning, and thoughtful programming.
• Build trusted relationships with customers and understand what makes them excited about Listen, their work, and the future of customer understanding.
• Identify customers who are excited to share their experiences and help them do so in ways that feel natural, credible, and useful to others.
• Design customer-facing experiences (along with our events team) that make people feel proud to be part of the Listen ecosystem, including intimate events, dinners, webinars, panels, and community rituals.
• Partner with Sales to build and manage a customer reference program that brings the right customer voices into the right enterprise conversations.
• Work closely with Sales, Customer Success, and Marketing to understand customer sentiment, identify advocates, and create programs that support both customer value and business impact.
• Measure what works, learn quickly, and scale the programs that create the strongest engagement, advocacy, community participation, and sales support.

Skills

Customer marketing

Community building

B2B SaaS

Advocacy programs

Enterprise exposure

Event programming

Relationship management

Job description

Listen Labs is hiring a Founding Customer Marketing Lead to build the customer community behind one of the fastest-growing AI companies in customer understanding. This senior IC role requires energetic, warm, curious leadership to unite customers through community, events, peer learning, and storytelling.

You’ll shape the program from the ground up, partner with Sales, CS, and Marketing, and develop a reference program that fuels enterprise conversations.