Founding Commercial AM — Drive Renewals & Expansion

Hex Technologies Inc.; New York (NY); On-site; USD 190,000 - 215,000; Full time

Benefits offered by this job

Competitive total rewards

Health benefits

Flexible paid time off

Job summary

Hex is seeking a Commercial Account Manager to own a dedicated portfolio of SMB and Mid-Market customers. You will lead renewals and expansion, and advocate for deeper adoption across their data teams.

You will forecast and manage a book with a 70% growth quota and 30% retention quota, partnering with SE/CE on technical discussions. This is a foundational AM role where you’ll help define the AM playbook and territory model as one of the first in the function, reporting to the Account Management

Qualifications

• 3+ years owning a book of business in SaaS.
• Track record of driving expansion in existing accounts, ideally in technical or data-adjacent software.
• Willingness to be among the first in a new function with no established playbook.

Responsibilities

• Own renewals and expansion across your book of existing customers (6+ months after renewal, SMB and Mid-Market).
• Surface expansion opportunities (additional seats, new use cases, upsell).
• Run your own forecast with a 70/30 growth/retention quota split.

Skills

SaaS account management

Forecasting

Cross-functional collaboration

Commercial conversations

Job description

Hex is seeking a Commercial Account Manager to own a dedicated portfolio of SMB and Mid-Market customers. You will lead renewals and expansion, and advocate for deeper adoption across their data teams.

You will forecast and manage a book with a 70% growth quota and 30% retention quota, partnering with SE/CE on technical discussions. This is a foundational AM role where you’ll help define the AM playbook and territory model as one of the first in the function, reporting to the Account Management