Founding Commercial Accounts Leader

Hex; United States; Remote; USD 200,000 - 215,000; Full time

Job summary

HexHex is growing its data platform team and seeks a Commercial Account Manager to own a dedicated portfolio of existing SMB and Mid-Market customers. You’ll be the primary contact for renewals and expansion, understanding customers’ current usage and identifying opportunities to add seats, use cases, and broader adoption across their data teams.

You’ll report to the Account Management Lead and help build the AM function from the ground up, partnering with Sales Engineering and Customer

Qualifications

• 3+ years owning a book of business in SaaS — account management, renewals, or a customer success role with a real commercial/quota component.
• Track record of driving expansion, not just retention, in existing accounts, ideally in technical or data-adjacent software.
• Be comfortable being one of the first people in a new function, with no established playbook and no precedent yet for what 'good' looks like.
• Be able to run a genuine commercial conversation while partnering closely with SE/CE on the technical side.
• Be disciplined enough to run real pipeline/forecast hygiene across a large book, not just a handful of strategic accounts.
• Bring genuine enthusiasm for cross-functional partnership — Sales leadership, SEs, and the AE team you're taking handoffs from

Responsibilities

• Owning renewals and expansion across your assigned book of existing customers (accounts 6+ months past their first renewal, SMB and Mid-Market)
• Proactively surfacing expansion opportunities — additional seats, new use cases, upsell — that tend to get left on the table once an account moves past its initial land
• Running your own forecast across the book, with quota split 70% against a growth (NDR) target and 30% against a retention (GDR) target
• Partnering with Sales Engineering and Customer Engineering support to run technical conversations with existing customers
• Helping define the AM playbook and territory model as one of the first people in the function
• Coordinating the AE → AM handoff for accounts moving into your book

Skills

SaaS Account Management

Renewals & Expansions

Forecasting & Pipeline

Cross-functional Collaboration

Commercial Conversation

Job description

HexHex is growing its data platform team and seeks a Commercial Account Manager to own a dedicated portfolio of existing SMB and Mid-Market customers. You’ll be the primary contact for renewals and expansion, understanding customers’ current usage and identifying opportunities to add seats, use cases, and broader adoption across their data teams.

You’ll report to the Account Management Lead and help build the AM function from the ground up, partnering with Sales Engineering and Customer