Founding AI-Powered Customer Success Engineer

GroTech Search; New York (NY); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Meaningful equity

In-person NYC office

Job summary

GroTech Search is hiring a Founding Customer Success Engineer in New York to act as the technical partner, guiding customers from ideas to trusted, automated systems. You will own data, workflows, and goals, resolving issues and shaping product feedback into future automations and documentation.

You will build relationships with both technical and business stakeholders, turn deployments into reusable playbooks, and push for durable customer value as the platform scales.

Qualifications

• Experience in customer success engineering or related roles.
• Technical fluency with APIs, data, integrations, and modern software systems; ability to script.
• Strong ability to translate business goals into technical decisions and communicate with executives and practitioners.

Responsibilities

• Help customers design and build GTM systems using the platform.
• Diagnose and resolve workflow, data, integration, and product issues with urgency.
• Build trusted relationships with technical and commercial stakeholders and make goals concrete.
• Turn successful implementations into reusable playbooks, templates, and docs.
• Advocate for customers internally, partnering with product and engineering to improve the platform.
• Identify adoption risks and expansion opportunities early; help customers realize durable value.

Skills

Customer Success

Solutions Engineering

Technical Account Mgmt

API Integrations

Scripting

Data Fluency

Stakeholder Communication

Job description

GroTech Search is hiring a Founding Customer Success Engineer in New York to act as the technical partner, guiding customers from ideas to trusted, automated systems. You will own data, workflows, and goals, resolving issues and shaping product feedback into future automations and documentation.

You will build relationships with both technical and business stakeholders, turn deployments into reusable playbooks, and push for durable customer value as the platform scales.