Customer Success Engineer

algolia; United States; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible work model

Remote-friendly

Global offices

Job summary

Algolia is seeking a Customer Success Engineer to guide enterprise customers through onboarding, implementation, and optimization of agentic and generative search capabilities. You will partner with customer success managers and engineering to ensure successful adoption and ongoing value.

In this role, you will deliver tailored workshops, advise on best practices for search architecture, and help maintain long-term account health while identifying risks and opportunities for expansion.

Qualifications

• Experience delivering consultative services and technical workshops.
• Ability to advise on search implementation, performance tuning and architecture.
• Track record of collaboration with CSMs and engineering teams.

Responsibilities

• Deliver consultative services to a customer portfolio with workshops and tailored support.
• Advise on best practices for search implementation and architecture decisions.
• Collaborate with customer success managers to maintain account health and address technical risks.
• Partner with product and engineering to develop subject-matter expertise for customers.
• Produce status reports and document engagements clearly for internal knowledge sharing.

Skills

Consultative services

Workshop delivery

Search architecture

Onboarding expertise

Tools

GitHub

Job description

Role overview

Work as a Customer Success Engineer for a fast-growing AI search and discovery platform that processes billions of queries weekly. You will guide enterprise customers through onboarding, implementation, and optimization, partnering with customer success managers and engineering to ensure successful adoption of agentic and generative search capabilities.

Responsibilities

• Deliver consultative services to a portfolio of customers, including scoped technical workshops and tailored implementation support.
• Advise customers on best practices for search implementation, performance tuning, and architecture decisions.
• Collaborate with account customer success managers to maintain long-term account health and resolve technical risks.
• Partner with product and engineering teams to develop subject-matter expertise and serve as a product specialist for customers.
• Produce regular status reports, document engagements clearly, and share knowledge internally to strengthen team practice.

Nice to have

• Hands-on experience implementing or optimizing search and discovery experiences.
• Background designing generative AI or agentic applications, or familiarity with iOS and Android platforms.
• Experience supporting open-source projects and their GitHub communities.

Benefits and work setup

• Flexible workplace model with high autonomy; many team members work remotely, hybrid-remote, or in offices across Paris, NYC, London, Sydney, and Bucharest.
• Occasional travel to customer sites may be required.