Foundation Solutions Service Advisor — Growth & Commission

Groundworks; Salem (VA); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

401(k) with match

Tuition Reimbursement

Employee Ownership Program

Paid training

Paid holidays

Paid time off

Job summary

Groundworks, North America's leader in foundation solutions, is seeking a Service Technician who blends hands-on technical knowledge with consultative sales. You will meet homeowners, assess needs, present proven systems, and earn base pay plus commissions while delivering real home protection.

As a trusted advisor, you’ll inspect and service existing foundation and water management installations, pursue upgrade opportunities, and participate in a rigorous training program.

Qualifications

• 1+ years of proven sales experience preferred but not required.
• Construction/Home Improvement experience preferred.
• Proven customer relations experience preferred.

Responsibilities

• Execute appointments scheduled with customers.
• Travel to customers' home based on assigned appointments.
• Build long-term relationships with customers and professionally represent the company.
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures.
• Perform annual customer maintenance visits, examining work previously completed.
• Perform reactive service appointments, diagnose, and fix any issues.
• Install additional products purchased by the customer as necessary.
• Adhere to safety regulations and procedures when carrying out responsibilities.
• Examine solutions installed by the company and determine potential warranty or non-warranty work.
• Communicate the status of each job (completions and complications) to the Service Manager and customer.

Skills

Sales experience

Customer relations

Driver's license

Communication skills

Home improvement knowledge

Education

High school diploma or GED

Job description

Groundworks, North America's leader in foundation solutions, is seeking a Service Technician who blends hands-on technical knowledge with consultative sales. You will meet homeowners, assess needs, present proven systems, and earn base pay plus commissions while delivering real home protection.

As a trusted advisor, you’ll inspect and service existing foundation and water management installations, pursue upgrade opportunities, and participate in a rigorous training program.