Foundation Room Host

Live Nation, Inc; Anaheim, Northern (CA, KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Generous vacation

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Paid caregiver leave

Employee ticketing program

Job summary

Live Nation Entertainment is seeking a Guest Relations host at our House of Blues venue in Anaheim. You will greet guests, seat parties, manage wait times, and relay information about menus and live events with a positive, welcoming attitude.

Responsibilities include guiding guests, maintaining a clean host area, and coordinating with kitchen and other departments to ensure smooth operations. A High School Diploma and experience in guest services are preferred.

Qualifications

• State or County Licensee or Certification Requirement / Responsible Alcohol Awareness Training Certification or Equivalent
• High School Diploma
• Music Mall and Retail operations
• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
• Diplomacy, multitasking, verbal skills, organizational skills, and interpersonal skills
• Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
• Flexible Hours

Responsibilities

• Greet guests promptly and courteously in a professional manner.
• Control flow of guests entering and waiting for a table.
• Obtain guests' name, party size, and needs for children when applicable.
• Anticipate and respond to guest needs.
• Direct guests to waiting areas and estimate wait times.
• Lead guests to tables and present menus.
• Answer questions about menu, venue, and events.
• Maintain host area cleanliness and organization.
• Communicate with kitchen and managers to ensure smooth service.

Skills

Guest relations

Customer service

Communication

Teamwork

Flexible hours

Education

High School Diploma

Tools

MICROS

Job description

Job Summary

Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house.

Responsibilities

• Guest Relations Greet all guests promptly and courteously in a professional manner.
• Control the flow of guests coming into the restaurant and those who are waiting for a table.
• Hospitality zone Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable.
• Anticipate and respond to guest needs (guest satisfaction).
• Direct guest to appropriate location to wait when on a wait.
• Estimate and quote accurate wait times for tables.
• Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table.
• Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables.
• Properly answer guest questions regarding the menu, music hall, and artists appearing at the House Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.
• Pick up guest lists for any special events.
• Handle concert tickets and signature sheet.
• Obtain Production sheet for current night.
• Obtain current member and spouse lists.
• Check foundation membership card and photo ID.
• Adherent to HOB dress code policy of the foundation lounge.
• Hand out wrist band and /or opera box passes.
• Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner.
• Knowledge of House of Blues related art, music, and history.
• Adhere to the HOB Hospitality Zone.
• Communicate with other support departments.
• Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow.
• Communicate to kitchen when large parties and special event parties have been seated.
• Atmosphere (Maintenance/Cleaning) Keep host area clean and organized throughout the shift (shift mechanics).
• Keep floor in host area free of spills, food, trash or other obstacles.
• Polish and clean all entry door windows throughout the shift.
• Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand.
• Maintain line of sight/atmosphere control by circulating through work area throughout shift.
• Maintain House of Blues safety and sanitation standards.
• Assist Other Departments as Needed.
• Assist other employees and departments as needed (teamwork).
• Adherence to standard operating procedures.
• Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift.

Physical Demands/Working Environment

Working environment is fast-paced Position requires extended periods of prolonged standing and working on your feet Must be able to lift or move up to 25 lbs using proper lifting techniques

Evaluation Criteria

• Appearance
• Punctuality/Attendance
• Attitude/Teamwork
• Opening and Closing duties
• Job Skills/Knowledge/Productivity
• Adherence to Policy
• Sanitation and Safety
• Guest Satisfaction
• Communications

Qualifications

Required:

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• High School Diploma
• Music Mall and Retail operations
• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
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• Entry Knowledge of Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
• Flexible Hours

Preferred:

• Point of Sales knowledge, preferably MICROS
• Previous experience handling VIP customers
• Previous Customer Service/Host experience
• Skills in interpersonal communication and teamwork

Compensation

The expected compensation for this position is: $16.90 USD - $20.00 USD Hourly ** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

Company Culture

Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world.

And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.