Dining Room Host Foundation Room- HOB New Orleans

Live Nation Entertainment; New Orleans (LA); Sur place; USD 15 000 - 22 000; Plein temps

Avantages offerts par ce poste

Free concert tickets

Dog-friendly offices

Student‑loan reimbursement

Adoption/fertility support

Résumé du poste

Live Nation Entertainment’s House of Blues in Colorado is seeking a Guest Relations host to warmly welcome guests, manage seating flow, and ensure a memorable dining and event experience.

Responsibilities include greeting guests, collecting details, answering questions about the venue and shows, coordinating with kitchen and event staff, and promoting food, beverage, and merchandise while maintaining a clean, safe, and vibrant hospitality area.

Qualifications

• Appearance, punctuality/attendance, and attitude/teamwork.
• Opening and closing duties.
• Problem solving and guest service.
• Working knowledge of restaurant operations.

Responsabilités

• Greet guests promptly and courteously.
• Control the flow of guests entering the restaurant and those waiting for a table.
• Collect guest details (name, party size, arrival time).
• Anticipate and respond to guest needs to ensure satisfaction.
• Direct guests to appropriate waiting areas and estimate wait times.
• Lead guests to tables, place menus, and wait with them until seated.
• Promote current items and retail by sharing information with guests.
• Answer guest questions about the menu, venue, and performers.
• Coordinate with kitchen and other departments to ensure smooth service.
• Maintain host area cleanliness and safety standards.
• Attend pre-shift briefing and follow SOPs.

Connaissances

Guest relations

Communication skills

Multitasking

Teamwork

Formation

High school diploma

Outils

MICROS POS

Description du poste

Live Nation Entertainment is the world’s leading live entertainment company, comprising global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster sells over 500 million tickets annually to more than 12,000 clients worldwide. Live Nation Concerts promotes more than 40,000 shows and 100+ festivals each year for nearly 4,000 artists across 40 countries, while Live Nation Media & Sponsorship connects over 1,000 brands with the 98 million fans that attend Live Nation events annually. For more information, visit www.livenationentertainment.com.

Job Summary: Live Nation’s Concerts Division is where tours are born, artists come to life, and fans experience the thrill of live music. From owned amphitheaters to the Global Touring team, Ticketing, Venue Operations, Marketing, and Sales, we foster an upbeat work culture with opportunities for growth. Perks include free concert tickets, dog‑friendly offices, student‑loan reimbursement, and adoption/fertility support. We’re a Great Place to Work and one of People Magazine’s “50 Companies that Care.”

What This Role Will Do

Guest Relations

• Greet guests promptly and courteously.
• Control the flow of guests entering the restaurant and those waiting for a table.
• Collect guest details (name, party size, description, arrival time, special needs for children).
• Anticipate and respond to guest needs to ensure satisfaction.
• Direct guests to appropriate waiting areas and estimate accurate wait times.
• Lead guests to tables, place the menu, and wait with them until seated.
• Promote current and future shows, menu items, and retail by placing marketing literature on dining tables.
• Answer guest questions about the menu, music hall, and artists performing.
• Manage foundations and industry access lists, dinner reservation sheets, and passes.
• Handle concert tickets, signature sheets, production sheets, and member lists; check foundation membership cards and photo IDs.
• Adhere to the HOB dress code and hospitality zone policies.
• Hand out wristbands or opera box passes.
• Thank guests for visiting and invite them to return.
• Possess knowledge of House of Blues art, music, and history.

Communicate With Other Support Departments

• Communicate with door hosts, kitchen staff, and Foundation Room Managers to ensure proper flow.
• Inform kitchen of large or special‑event parties that have been seated.

Atmosphere (Maintenance/Cleaning)

• Keep the host area clean and organized throughout the shift.
• Maintain the floor free of spills, food, trash, and obstacles.
• Polish and clean all entry door windows.
• Maintain proper par levels for kid menus, crayons, flyers, matches, toothpicks, and calendars at the host stand.
• Control sightlines and atmosphere by circulating through the work area.
• Follow House of Blues safety and sanitation standards.

Assist Other Departments As Needed

• Provide support to other employees and departments (teamwork).
• Adhere to standard operating procedures.
• Attend the pre‑shift meeting conducted by the Manager on Duty.

Required

• Appearance, punctuality/attendance, and attitude/teamwork.
• Opening and closing duties.
• Job skills/knowledge/productivity and adherence to policy.
• Sanitation and safety compliance.
• Guest satisfaction focus.
• Communications skills.
• Assumption of (state or county) license or certification requirement; responsible alcohol awareness training certification or equivalent.
• High school diploma.
• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving.
• Entry knowledge of music, mall, and retail operations.
• Diplomacy, multitasking, verbal, organizational, and interpersonal skills.
• Ability to seat guests in a high‑volume restaurant efficiently.
• Flexible hours.

Preferred

• Point‑of‑sale knowledge, preferably MICROS.
• Previous experience handling VIP customers.
• Previous customer service/host experience.
• Skills in interpersonal communication and teamwork.

Physical Demands/Working Environment

• Fast‑paced environment.
• Extended periods of standing and work on feet.
• Capacity to lift or move up to 25 lbs with proper techniques.

EQUAL EMPLOYMENT OPPORTUNITY

Live Nation supports equal employment opportunity for all applicants, including those 40 and over, foreign‑born, on family and medical leave, with disabilities, and those with criminal histories, in accordance with applicable laws and ordinances.

HIRING PRACTICES

This description indicates general nature and level of work performed and is not a comprehensive inventory of all duties or qualifications. Live Nation recruits highly qualified candidates through promotion, referrals, and external advertising. Compensation is a good‑faith estimate based on Colorado requirements and may vary for postings elsewhere.

Compensation information is provided in alignment with Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. Salary history will not be used in compensation decisions.