Host- PT- Vinyl Room

Live Nation Entertainment; Las Vegas (NV); On-site; USD 30,000 - 45,000; Full time

Job summary

Live Nation Entertainment is hiring for a Guest Relations position in Las Vegas, Nevada. This role involves greeting guests, managing seating, and promoting upcoming shows. Candidates should have a high school diploma and strong communication and teamwork skills.

The work environment is fast-paced, requiring flexibility on evenings and weekends. Responsibilities include maintaining a clean host area and ensuring guest satisfaction through proactive service.

Qualifications

• Job knowledge, productivity, policy adherence, sanitation, and safety compliance.
• Guest satisfaction focus and strong communication abilities.
• Responsible Alcohol Awareness Training Certification or equivalent.
• Flexible working hours, including evenings and weekends.

Responsibilities

• Greet all guests promptly and courteously in a professional manner.
• Anticipate and respond to guest needs for satisfaction.
• Maintain cleanliness and organization of the host area.
• Assist other departments and follow standard operating procedures.

Skills

Professional appearance

Positive attitude

Strong communication abilities

Teamwork skills

Education

High school diploma or equivalent

Tools

Point of Sales knowledge (MICROS)

Job description

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprising global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing, with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment worldwide, promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. Live Nation Media & Sponsorship creates strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

Job Summary

The Live Nation Concerts Division fosters a fun and upbeat work culture with opportunities ranging from quality service to growth in the live music industry. The Guest Relations role supports the vinyl room and host area, ensuring a welcoming experience for all guests, managing seating, handling tickets, and promoting upcoming shows and merchandise.

What This Role Will Do

Guest Relations

• Greet all guests promptly and courteously in a professional manner
• Control the flow of guests coming into the restaurant and those who are waiting for a table
• Hospitality zone
• Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable
• Anticipate and respond to guest needs (guest satisfaction)
• Direct guest to appropriate location to wait when on a wait
• Estimate and quote accurate wait times for tables
• Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table
• Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables
• Properly answer guest questions regarding the menu, music hall, and artists appearing at the House
• Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed
• Pick up guest lists for any special events
• Handle concert tickets and signature sheet
• Obtain Production sheet for current night
• Obtain current member and spouse lists
• Check foundation membership card and photo ID
• Adhere to HOB dress code policy of the foundation lounge
• Hand out wrist band and/or opera box passes
• Thank each guest for visiting the Vinyl Room, and invite him or her to return in a friendly and sincere manner

Communicate With Other Support Departments

• Coordinate with door host, kitchen, and Vinyl Room Managers to ensure proper flow
• Notify kitchen staff when large parties or special event parties are seated

Atmosphere (Maintenance/Cleaning)

• Keep the host area clean and organized throughout the shift
• Maintain a spill‑free, food‑free, and obstacle‑free floor in the host area
• Polish and clean all entry door windows consistently
• Maintain appropriate par levels for kid menus, crayons, fliers, matches, toothpicks, and calendars at the host stand
• Monitor line of sight and overall atmosphere by circulating the area during the shift
• Follow House of Blues safety and sanitation standards

Assist Other Departments As Needed

• Assist employees and departments as required, demonstrating teamwork
• Follow standard operating procedures and attend pre‑shift meetings led by the Manager on Duty

Required

• Professional appearance, punctuality, and attendance
• Positive attitude and teamwork skills
• Opening and closing duties as required
• Job knowledge, productivity, policy adherence, sanitation, and safety compliance
• Guest satisfaction focus and strong communication abilities
• Responsible Alcohol Awareness Training Certification or equivalent (state or county licensee or certification requirement)
• High school diploma or equivalent; knowledge of restaurant operations and seating procedures
• Entry-level understanding of retail operations, problem solving, diplomacy, and organization
• Ability to seat guests rapidly while maintaining service efficiency
• Flexible working hours, including evenings and weekends

Preferred

• Point of Sales knowledge, preferably MICROS
• Experience handling VIP customers
• Prior Customer Service/Host experience
• Interpersonal communication and teamwork skills

Physical Demands/Working Environment

• Fast‑paced work environment
• Extended periods of standing and working on feet
• Ability to lift or move up to 25 lbs with proper technique

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.