Foundation Room Security

Live Nation, Inc; Anaheim, Northern (CA, KY); Hybrid; USD 22,000 - 26,000; Full time

Job summary

Live Nation Entertainment, a leading live entertainment company, seeks a security/guest services professional for the Foundation Room and House of Blues venues in Anaheim. The role focuses on recognizing VIPs, ensuring guest safety, and delivering a positive experience for diverse guests.

Responsibilities include assisting with reservations, coordinating with venue staff, monitoring ambiance, enforcing policies, and maintaining a safe, welcoming environment during events.

Qualifications

• CA Food Handlers Card and guard/PSO certification required.
• Current Guard Card or PSO Card and BSIS recertification.
• Flexible schedule and ability to work late hours.
• Minimum 3 years experience interacting with people in a positive environment.
• Read, write and speak English fluently.
• Must be able to lift up to 25 lbs with proper lifting techniques.
• High school diploma or equivalent.
• Experience in high-end restaurant operations, seating, guest relations and problem solving.
• Diplomacy, multitasking, verbal skills, organizational skills.
• Ability to diffuse volatile situations with tact and diplomacy.
• Tolerance of all cultures, music and art forms.

Responsibilities

• Recognize Foundation Members, Executives and VIPs to show appreciation.
• Serve as information resource for Members about their experience in Foundation Room and House of Blues.
• Assist Members with reservation timing.
• Coordinate with Manager, Chef, Bartender and Server on Member arrivals.
• Monitor Lounge area and Podium to maintain ambiance.
• Communicate clearly with staff to enhance member experience.
• Evacuate guests in emergencies and assist as needed.
• Check IDs for alcohol service and inspect for prohibited items with metal detector.
• Enforce venue policies on photos/videos/recording devices.
• Ensure safety by removing hazards and maintaining cleanliness.
• Set up area before opening and attend pre-shift meetings.

Skills

Food Handlers Card

Guard/PSO Card

BSIS Recertification

English Fluency

Interpersonal Skills

Diplomacy

Physical Stamina

High School Diploma

Lifting 25 lbs

Team Communication

Education

High School Diploma or equivalent

Job description

Job Summary

The Role: Maintain the safety and security of all staff, artists, vendors and guests. Create and maintain a positive and uplifting experience for diverse groups of individuals.

Responsibilities

Ability to give proper recognition to Foundation Members, Live Nation Executives and VIP’s to instill appreciation for their membership and patronage Serve as a resource of information for all Members regarding their experience within both the Foundation Room and House of Blues Provide assistance to Members regarding the timing of their reservation Provide assistance to all positions and communicate effectively with others to enhance members experience Maintain contact with Manager, Chef, Bartender, and Server regarding the arrival of Members Constant observation of Lounge area and Podium to uphold the ambiance of the Room Articulate vocabulary with the ability to adapt and socialize with current audience Exemplary and professional grooming standards Ability to anticipate guests’ needs Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility Prevent and resolve altercations among guests Lead guests and other employees in emergency evacuation procedures and provide assistance Maintain control by circulating through your work area throughout the shift Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue Ensure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down search Enforce House policy regarding photos/videos/recording devices Safeguard against theft and property damage Communicate clearly using radios, hand signals and flashlights. Remain in constant contact throughout the shift Set up area before opening (stanchions, table configuring, etc.) Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift.

Qualifications

Required: CA Food Handlers Card Current Guard Card or PSO Card Proof of Completion – 8 or 16 hour certification course Proof of completion – 2 hour BSIS annual recertification course If guard card is greater than 1 year old. Flexible schedule and ability to work late hours 3 years work experience interacting with people in a positive environment Read, write and speak English fluently Must be able to lift or move up to 25 lbs using proper lifting techniques High School Diploma or equivalent Working knowledge of high end restaurant operations, seating procedures, guest relations, problem solving Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills Ability to diffuse possibly volatile situations with tact and diplomacy Tolerance of all cultures, music and art forms. Preferred: Bi-lingual Cash handling experience Experience recognizing valid ID’s Experience in a live music environment Self defense training Experience using metal detection equipment.

Physical Demands / Working Environment

Working environment is fast-paced, often loud and stressful Position requires extended periods of prolonged standing and working on your feet both indoors and outdoors Must be able to lift or move up to 25 lbs using proper lifting techniques.

Compensation

The expected compensation for this position is: $16.90 USD Hourly ** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Company Culture & Benefits

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.