Foundation Repair & Water Solutions Technician

Groundworks Operations, LLC; Charlotte (NC); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Employee ownership

Training programs

Benefits

Job summary

Groundworks Operations, LLC is seeking a Service Technician to join our North Carolina team. You will inspect and service foundation repair and water management solutions installed by Groundworks, partnering with customers to understand needs and provide reliable, on-site support.

This role emphasizes safety, clear communication, and building lasting customer relationships. A valid driver's license and high school diploma are required; prior sales or customer-service experience is a plus, and

Qualifications

• 1+ years of proven sales experience preferred
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred

Responsibilities

• Execute appointments scheduled with customers
• Travel to customers' home based on assigned appointments
• Build long-term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
• Perform annual customer maintenance visits, examining work previously completed
• Perform reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non-warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.

Skills

sales experience

customer relations

Driver's License

Education

High school diploma or GED

Job description

Groundworks Operations, LLC is seeking a Service Technician to join our North Carolina team. You will inspect and service foundation repair and water management solutions installed by Groundworks, partnering with customers to understand needs and provide reliable, on-site support.

This role emphasizes safety, clear communication, and building lasting customer relationships. A valid driver's license and high school diploma are required; prior sales or customer-service experience is a plus, and