Foundation Experience Specialist & Marketing Tech

Cim; Sacramento (CA); Hybrid; USD 84,000 - 97,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Best Best & Krieger LLP, a nationally recognized law firm, seeks a Foundation & Marketing Technology Specialist to support and evolve Foundation, the firm’s experience management platform. You will grow user adoption, create training, and deliver reports and dashboards to aid marketing and business development.

You will collaborate with Marketing, IT, and external vendors to improve data quality and implement Foundation enhancements, while supporting email marketing, website updates, and

Qualifications

• Bachelor's degree in Marketing, Business, or related field.
• 3–5 years of experience supporting marketing technology, experience management, CRM administration, knowledge management, or related business systems.
• Experience in a law firm or other professional services environment is preferred.
• Demonstrated experience supporting or administering Litera Foundation within a law firm or other professional services environment is strongly preferred.

Responsibilities

• Assist with the ongoing administration, maintenance, and continuous improvement of the firm's Foundation experience management platform.
• Maintain the quality, consistency, and integrity of Foundation data while proactively identifying opportunities to improve data governance, usability, and reporting.
• Coordinate and participate in Foundation enhancements, integrations, system testing, upgrades, and other technology initiatives in collaboration with the Marketing & Operations Senior Manager, IT, and external vendors.
• Provide ongoing user support, develop and maintain training materials and documentation, conduct user training, promote Foundation best practices, and support user adoption across the firm.
• Partner with attorneys, Marketing, IT and other stakeholders to understand business needs, recommend Foundation solutions, and support continued adoption and effective use of the platform.
• Support the firm's experience management initiatives by maintaining accurate and meaningful experience data for proposals, rankings, client development initiatives, attorney biographies and other marketing and business development efforts.

Skills

Litera Foundation

Analytical thinking

Data governance

Communication

Project management

Attention to detail

Education

Bachelor's degree in Marketing, Business, or related field

Tools

MS Excel

CMS platforms

Marketing automation

Job description

Best Best & Krieger LLP, a nationally recognized law firm, seeks a Foundation & Marketing Technology Specialist to support and evolve Foundation, the firm’s experience management platform. You will grow user adoption, create training, and deliver reports and dashboards to aid marketing and business development.

You will collaborate with Marketing, IT, and external vendors to improve data quality and implement Foundation enhancements, while supporting email marketing, website updates, and