Foundation & Marketing Tech Specialist: Experience Platform

Best Best & Krieger LLP (BBK); Los Angeles (CA); On-site; USD 84,000 - 97,000; Full time

Job summary

Best Best & Krieger LLP seeks a Foundation & Marketing Technology Specialist to support the firm's Foundation experience management platform and related marketing tech tools. You will work with the Marketing Technology & Operations Senior Manager to evolve Foundation, drive data quality, and improve adoption across the firm.

Responsibilities include maintaining data quality, developing training resources, producing reports and dashboards, and collaborating with IT and external vendors.

Qualifications

• Bachelor's degree in Marketing, Business, or related field, or equivalent combination of education and experience.
• 3-5 years of experience supporting marketing technology, experience management, CRM administration, knowledge management, or related business systems.
• Experience in a law firm or other professional services environment is preferred.
• Demonstrated experience supporting or administering Litera Foundation within a law firm or other professional services environment is strongly preferred

Responsibilities

• Assist with the ongoing administration, maintenance, and continuous improvement of the firm's Foundation experience management platform.
• Coordinate and participate in Foundation enhancements, integrations, system testing, upgrades, and other technology initiatives in collaboration with the Marketing Technology & Operations Senior Manager, IT, and external vendors.
• Provide ongoing user support, develop and maintain training materials and documentation, conduct user training, promote Foundation best practices, and support user adoption across the firm.
• Partner with attorneys, Marketing, IT and other stakeholders to understand business needs, recommend Foundation solutions, and support continued adoption and effective use of the platform.
• Support the firm's experience management initiatives by maintaining accurate and meaningful experience data for proposals, rankings, client development initiatives, attorney biographies and other marketing and business development efforts.

Skills

Analytical thinking

Attention to detail

Communication skills

Collaboration

Excel

Education

Bachelor's degree in Marketing

Tools

Litera Foundation

CRM systems

CMS

Job description

Best Best & Krieger LLP seeks a Foundation & Marketing Technology Specialist to support the firm's Foundation experience management platform and related marketing tech tools. You will work with the Marketing Technology & Operations Senior Manager to evolve Foundation, drive data quality, and improve adoption across the firm.

Responsibilities include maintaining data quality, developing training resources, producing reports and dashboards, and collaborating with IT and external vendors.