Forward-Deployed Product Manager / Engagement Lead

Proton.ai; Cambridge (MA); On-site; USD 170,000 - 220,000; Full time

Job summary

Proton.ai is seeking an Engagement Manager to own how we show up inside a distribution business—scoping the work, designing the solution, and running the engagement from kickoff through go-live and beyond. You’ll work with customers on new use cases, integrations, and sometimes entirely new products, acting as a forward-deployed product manager who shapes the solution and drives it back into the product.

You’ll collaborate directly with executives to understand business processes and the value

Qualifications

• 5–8+ years owning ambiguous, customer-facing problems end to end in professional services, solutions, consulting, product, or a startup.
• Product-minded—able to separate must-haves from nice-to-haves and build something new.
• Experience presenting to VP or C-level buyers.
• Technical aptitude; comfortable discussing APIs and data flows without coding.
• Proven delivery ownership, not just recommendations.
• Comfort with scope changes and ambiguity.
• Experience using AI tools (Claude or similar) in your work, with specifics.
• Low ego and high ownership; building this function.

Responsibilities

• Scope implementations and own the solution design: what to build, what to configure, what to push back on.
• Partner with customers on new use cases, new integrations, sometimes entirely new products, defining what we should build.
• Run engagements from kickoff through go-live, then into adoption and expansion.
• Work with forward-deployed engineers to deliver integrations, data pipelines, and platform connections.
• Own the customer relationship up to the executive level: set expectations, flag risk early, keep leadership confident.
• Drive adoption after go-live and find ways to expand the account.
• Bring what you learn in the field back to Product to shape the roadmap.

Skills

Product mindset

Delivery ownership

AI tools experience

Executive communication

Ambiguity tolerance

Technical aptitude

APIs & data flows

Low ego

Job description

Proton.ai is seeking an Engagement Manager to own how we show up inside a distribution business—scoping the work, designing the solution, and running the engagement from kickoff through go-live and beyond. You’ll work with customers on new use cases, integrations, and sometimes entirely new products, acting as a forward-deployed product manager who shapes the solution and drives it back into the product.

You’ll collaborate directly with executives to understand business processes and the value