Product Engagement & Launch Systems Lead
OpenAI
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Job summary
OpenAI in San Francisco is seeking a Product Engagement Specialist on the User Operations team to design and scale launch readiness, feedback capture, triage, and routing across internal and external teams. You will own timelines, design workflows, tooling, and data systems that translate user voice into actionable product improvements.
You will work cross-functionally with Product, Engineering, and Operations, document procedures, monitor post-launch impact, and help shape the product roadmap
Job description
OpenAI in San Francisco is seeking a Product Engagement Specialist on the User Operations team to design and scale launch readiness, feedback capture, triage, and routing across internal and external teams. You will own timelines, design workflows, tooling, and data systems that translate user voice into actionable product improvements.
You will work cross-functionally with Product, Engineering, and Operations, document procedures, monitor post-launch impact, and help shape the product roadmap
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