Forward Deployed Operator

Tabbed Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Tabbed is seeking an on-site implementation lead for NYC restaurants to own the full rollout from signed contract to live operation. You will install hardware, configure systems, train staff, execute launch night, and maintain ongoing relationship across venues, ensuring adoption and success.

You will be the visible owner in the restaurant, coordinating with managers, servers, and engineering as needed; no delegation for critical steps; based in the NYC metro area.

Qualifications

• Restaurant management experience in a fast-paced setting.
• Strong communication and presentation skills.
• Technical troubleshooting ability and comfort with field deployments.
• Independent, checklist-driven work style with multiple venues.
• Detail-oriented with accountability for setup and testing.
• Comfortable with mobile work across venues.
• Willingness to be based in the New York City metro area.

Responsibilities

• Own the full implementation lifecycle from signed contract to live operation.
• On-site installation and system setup at each venue.
• Pre-launch quality control to ensure correct configuration before training.
• Staff training and launch execution across front-of-house teams.
• Ongoing account ownership with regular follow-ups and coaching.

Skills

Restaurant management

Communication

Technical troubleshooting

Self-management

Attention to detail

Mobile work

New York City proximity

Tools

Toast POS

Job description

ABOUT TABBED

Tabbed is changing how restaurants make money. We built the first spatial recognition payment platform for hospitality: guests are automatically linked to their check the second they sit down, pay from their phone when they're ready, and walk out without flagging anyone down. No QR codes. No card readers. No friction. Restaurants get faster turns, higher tips, and a guest intelligence layer that makes every visit feel personal. We're in some of the best rooms in New York City and we're just getting started.

ABOUT THE ROLE

You own the venue from signed deal to self-sufficient client. You are the person physically in the restaurant for every step that matters: installing the hardware, configuring the system, training the staff, running launch night, and showing up week after week as the ongoing face of Tabbed.

Sales closes the deal. You make it real.

If you've managed a floor before, you already know half of what this role requires: how to read a room before service starts, when to talk to the manager and when to get out of the way, how to get a team bought in during a two-minute pre-shift. The other half is technical, and we'll teach you what you don't already know. This role was built for someone who's been running other people's restaurants and is ready to bring those instincts into tech.

You report directly to the COO and work across NYC restaurant accounts every week.

WHAT YOU'LL DO

• Own the full implementation lifecycle. Take each venue from signed contract to live and thriving. You are accountable for the outcome, not just the steps.
• On-site installation and system setup. Show up to the venue, get hands‑on with the hardware, and get everything configured correctly. No delegating, no calling IT.
• Pre-launch quality control. Validate that every system, flow, and configuration is correct before a single server gets trained. If it is not right, you do not move forward.
• Staff training and launch execution. Train managers and the full front‑of‑house. Deliver the pitch. Run launch night. Make the team believe in what they are using.
• Ongoing account ownership. Return regularly after launch to check on adoption, coach staff, and make sure every venue is performing. A venue that goes live and goes cold is not a finished job.

REQUIRED QUALIFICATIONS

• Restaurant management experience: GM, floor manager, AGM, or service trainer. You have run a service and know what a rush actually feels like. This is a hard requirement.
• Comfortable in Toast POS: pulling table maps, opening checks, ringing items, handling voids and transfers.
• Can deliver a standup to a room of servers with real energy, not a pitch voice.
• Technically literate enough to troubleshoot on your feet and escalate clearly when something needs engineering.
• Checklist‑driven and self‑managed: multiple venues at different stages, no hand‑holding required.
• Detail‑oriented and accountable. You do not cut corners on setup or testing because the venue’s first night is on you.
• Mobile and comfortable with it: multiple venues per week, afternoons into evenings, bag always packed.
• Based in the New York City metro area. Long Island and New Jersey are fine as long as you can be in Manhattan and Brooklyn venues regularly.

PREFERRED QUALIFICATIONS

• Prior experience in restaurant technology, hospitality SaaS, or any implementation or onboarding role.
• Background as a FOH trainer, service trainer, or brand ambassador.
• Comfort with hardware installs or field tech deployments.