Forward Deployed Engineer

Telnyx; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Work from home options

In-person options (Amsterdam, Chicago,

Job summary

Telnyx is seeking a Forward Deployed Engineer in San Francisco for a hybrid role. You will embed directly with enterprise customers to architect and ship production systems on Telnyx’s global network—voice, messaging, AI, and wireless.

You’ll own outcomes from POC to production go-live and work closely with Product and Engineering to shape the roadmap. You’ll build and deploy custom implementations (AI Voice Assistants, Telnyx APIs, WebRTC) and create clear technical docs for handoff,

Qualifications

• 3+ years building software or doing technical consulting.
• CS degree or equivalent experience.
• SQL proficiency (Postgres, MySQL, Oracle).
• Experience with AI voice assistants, STT, or LLM-based conversational systems.
• Strong API fluency and cloud-native mindset.

Responsibilities

• Embed with enterprise customers to understand their workflows and integration challenges.
• Architect and ship production systems on Telnyx’s global network (voice, messaging, AI, and wireless).
• Lead POCs, pilots, and production launches from whiteboard to go-live.

Skills

Python

Node.js

Go

SQL

DevOps fundamentals

Event-driven thinking

Cloud-native instincts

SIP/WebRTC exposure

Security mindset

3+ years building software

Education

CS degree or equivalent experience

Tools

Docker

Kubernetes

CI/CD tooling

Job description

• We’re looking for a Forward Deployed Engineer to join our team in San Francisco
• In this hybrid role, you’ll embed directly with enterprise customers to architect and ship production systems on Telnyx’s global network—voice, messaging, AI, and wireless
• This isn’t about demoing products; it’s about building real solutions that work at scale
• This role would suit a technical professional who thrives at the intersection of engineering and customer success
• You’re equally comfortable debugging SIP traces as you are leading a whiteboard session with a customer’s engineering team
• The ability to own outcomes from POC to production go-live is essential
• Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand
• Build and deploy custom implementations: AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC
• Lead POCs, pilots, and production launches from whiteboard to go-live
• Own customer outcomes—stay engaged until the solution is live and stable
• Collaborate directly with Product and Engineering to shape the roadmap based on field insights
• Create clear technical documentation, runbooks, and maintainable solutions for handoff
• Troubleshoot and resolve complex integration issues alongside customer teams

Benefits

• Flexible, global team: Reaching our full potential means hiring people from all walks of life. Telnyx allows employees to work from home, and we offer in-person options for team members in Amsterdam, Chicago, Dublin and Warsaw
• Modern life, modern accommodations: Working in the business of innovation means offering support to our team to help them stay innovative. Telnyx offers unlimited personal time off to help employees recharge
• Benefits based on location: With team members across the globe, Telnyx offers competitive perks and benefits based on location. Employees in Ireland, the UK, and the US are eligible for healthcare benefits, and US employees also have access to 401(k) matching

• Experience with AI voice assistants, STT, or LLM-based conversational systems
• ETL and data wrangling experience
• Proficiency in multiple languages: Python, Node.js, Go—you’re more dangerous in some than others
• Comfortable working on customer sites and in high-stakes technical conversations
• Strong API fluency, event-driven thinking, and cloud-native instincts
• DevOps fundamentals (Docker, Kubernetes, CI/CD)
• Ability to translate “it’s not working” into root cause
• Background in telecom, CPaaS, or high-growth SaaS
• Security mindset (IAM, encryption, audit logging)
• Exposure to SIP, WebRTC, or real-time voice/messaging systems
• 3+ years building software or doing technical consulting
• CS degree or equivalent experience
• SQL proficiency (Postgres, MySQL, Oracle)