Forward Deployed Engineer

Avoca, Inc.; New York, Northern (NY, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Avoca, Inc. is seeking a Forward Deployed Engineer to embed with customers, design tailored AI solutions, and deploy systems that deliver immediate impact.

You’ll work at the cutting edge of conversational AI, collaborating with our product team to shape strategy based on field observations. The role emphasizes Python proficiency, backend or systems experience, and the ability to communicate across technical and non-technical stakeholders.

Qualifications

• 3+ years in software engineering.
• Proficient in Python; TypeScript/JavaScript a plus.
• Strong communication with technical and non-technical stakeholders.
• Bonus: vector databases, LLMs, prompt engineering, or AI agent frameworks.

Responsibilities

• Embed with customers to understand operations and deliver AI solutions that work from day one.
• Build and maintain infrastructure for conversational AI—APIs, integrations, monitoring, and feedback loops.
• Translate business requirements into technical architectures and deployments.
• Identify patterns across deployments and feed insights back into our core product roadmap.
• Operate with high autonomy in high-stakes, ambiguous environments.

Skills

Python

Backend engineering

Communication

Tools

AWS

GCP

Azure

Job description

About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call—booking jobs, qualifying leads, and driving higher revenue—at a speed and consistency unmatched by human call centers.

We’re serving the largest brands in home services, and are 4x’ing headcount in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

About the Role

As a Forward Deployed Engineer, you’ll embed directly with our customers—understanding their workflows, designing tailored AI solutions, and deploying systems that deliver immediate impact. You’ll operate at the cutting edge of conversational AI, working closely with our product team to shape strategy based on what you see in the field.

What You’ll Do

• Embed with customers to deeply understand their operations and deliver AI solutions that work from day one.
• Build and maintain the infrastructure for conversational AI—APIs, integrations, monitoring, and feedback loops.
• Translate business requirements into technical architectures and deployments.
• Identify patterns across deployments and feed insights back into our core product roadmap.
• Operate with high autonomy in high-stakes, ambiguous environments.

What We’re Looking For

• 3+ years in software engineering, preferably with backend or systems experience.
• Proficient in Python (TypeScript/JavaScript a plus) and familiar with major cloud providers (AWS, GCP, or Azure).
• Strong communicator able to work seamlessly with both technical and non-technical stakeholders.
• Bonus: experience with vector databases, LLMs, prompt engineering, or AI agent frameworks.
• Comfort working in dynamic environments with shifting priorities.
• Eagerness to work in person with us in NYC full time.