Senior Software Engineer (Product)

Avoca; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

A tech-driven company in New York is on the lookout for a Senior Product Engineer. This role involves owning the complete feature development process, utilizing a customer-focused approach to enhance user experiences within their AI-powered service platform. Ideal candidates will have 4-6 years of full-stack engineering experience and a keen interest in AI-related technologies. If you're a resilient team player eager to work in a fast-paced environment, this is your opportunity to make a real impact.

Qualifications

• 4-6 years of full-stack engineering experience or relevant new grad projects.
• Comfortable collaborating with product and customer teams.
• Eagerness to work in person in NYC full time.

Responsibilities

• Own feature development from backend services to user experiences.
• Turn customer feedback into product improvements.
• Collaborate with Product and Customer Success teams.
• Maintain high code quality and reliability.
• Prioritize tasks and adapt to changing requirements.

Skills

Full-stack engineering experience

Familiarity with AI or LLMs

Collaboration skills

Outcome-driven mindset

Ability to navigate changing requirements

High energy and resilience

Job description

About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, including booking jobs, qualifying leads, and driving higher revenue—all at a speed and consistency unmatched by human call centers.

We’ve expanded to 85 employees in under two years, backed by a high-energy, in-office culture in NYC. In a $500B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement.

We’re serving the largest brands in home services, and grew 10x in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

About the Role

We’re looking for a Senior Product Engineer who thrives at the intersection of engineering and product thinking. You’ll own features end-to-end—design, build, launch, and iterate—while obsessing over the customer experience and measurable outcomes. Your work will directly shape how thousands of customers interact with our AI-powered customer service platform.

What You’ll Do

• Own feature development from backend services to AI-powered user experiences.

• Turn customer feedback into product improvements through rapid iteration and experimentation.

• Collaborate closely with Product, Customer Success, and GTM teams to align engineering decisions with business outcomes.

• Hold a high bar for code quality testing, monitoring, and reliability are second nature.

• Prioritize ruthlessly and navigate changing requirements with autonomy.

What You'll Bring

• 4-6 years of full-stack engineering experience (we also welcome exceptional new grads with meaningful projects or internships).

• Strong familiarity with AI, LLMs, or AI-assisted systems or a willingness to learn fast.

• Outcome-driven mindset: you measure success in impact, not just shipped features.

• Comfortable collaborating across engineering, product, and customer-facing teams.

• Low ego, high energy, resilient in a fast-paced environment.

• Bonus: prior startup, hacker, or founder experience.

• Eagerness to work in person with us in NYC full time.

Why Avoca

At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.