Software Engineer - Product

Avoca, Inc.; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

Avoca is seeking a Product Engineer to own features end-to-end, from design to launch, with a focus on customer experience and measurable outcomes.

You will collaborate with Product, Customer Success, and GTM teams to align engineering decisions with business goals, while maintaining a high standard of code quality in a fast-paced environment.

Qualifications

• 2–4 years of full-stack engineering experience, or exceptional projects.
• Familiarity with AI, LLMs, or AI-assisted systems, or willingness to learn.

Responsibilities

• Own feature development from backend services to AI-powered UIs.
• Turn customer feedback into product improvements through rapid iteration.
• Collaborate closely with Product, Customer Success, and GTM teams.
• Maintain high code quality with testing and monitoring.
• Prioritize ruthlessly and adapt to changing requirements.

Skills

Full-stack engineering

AI familiarity

Outcome-driven

Cross-functional collaboration

Low ego / high energy

Job description

About Avoca

Avoca builds AI-powered customer engagement systems that replace traditional call centers for home service companies. Our platform books jobs, handles inbound leads, and drives measurable revenue growth—consistently outperforming human call centers in both speed and conversion rates.

We’re serving the largest brands in home services, and are 4x'ing headcount in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

About the Role

We’re looking for a Product Engineer who thrives at the intersection of engineering and product thinking. You’ll own features end-to-end—design, build, launch, and iterate—while obsessing over the customer experience and measurable outcomes. Your work will directly shape how thousands of customers interact with our AI-powered customer service platform.

What You’ll Do

• Own feature development — from backend services to AI-powered user experiences.
• Turn customer feedback into product improvements through rapid iteration and experimentation.
• Collaborate closely with Product, Customer Success, and GTM teams to align engineering decisions with business outcomes.
• Hold a high bar for code quality—testing, monitoring, and reliability are second nature.
• Prioritize ruthlessly and navigate changing requirements with autonomy.

What We’re Looking For

• 2–4 years of full-stack engineering experience (we also welcome exceptional new grads with meaningful projects or internships).
• Strong familiarity with AI, LLMs, or AI-assisted systems—or a willingness to learn fast.
• Outcome-driven mindset: you measure success in impact, not just shipped features.
• Comfortable collaborating across engineering, product, and customer-facing teams.
• Low ego, high energy, resilient in a fast-paced environment.
• Bonus: prior startup, hacker, or founder experience.
• Eagerness to work in person with us in NYC full time.