Forward Deployed Cloud Solutions Engineer — Customer Success

Opcito Technologies; Kansas; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Career development

Competitive compensation

Friendly team

Flexible schedule

Corporate events

Job summary

Opcito Technologies is seeking an experienced Customer Success Engineer / Forward Deployed Engineer to work with customers, understand technical requirements, and drive solutions from problem identification through resolution.

This role operates at the intersection of customer needs, systems engineering, software debugging, and technical problem solving. Occasional travel to customer locations may be required to support deployments and engagements.

Qualifications

• 5+ years in software engineering, technical consulting, solutions engineering, or similar.
• Hands-on experience with Terraform and cloud integrations/configurations.
• Strong AWS and Azure experience with independent troubleshooting/ integrations.
• Good understanding of Active Directory and User/Group management concepts in Okta or similar.

Responsibilities

• Troubleshoot complex system issues and drive solutions from problem identification to resolution.
• Collaborate with internal engineering teams and enterprise customers.
• Occasionally visit customer locations to support deployments and engagements.
• Work at the intersection of customer requirements, systems engineering, and software debugging.
• Own end-to-end troubleshooting in customer environments.
• Travel to customer locations when required.

Skills

5+ years experience

Terraform

AWS

Azure

AD/Okta/Identity

Agentic AI / MCP

Systems & Networking

Troubleshooting

Customer facing

Root cause analysis

Tools

Terraform

AWS

Azure

Job description

Opcito Technologies is seeking an experienced Customer Success Engineer / Forward Deployed Engineer to work with customers, understand technical requirements, and drive solutions from problem identification through resolution.

This role operates at the intersection of customer needs, systems engineering, software debugging, and technical problem solving. Occasional travel to customer locations may be required to support deployments and engagements.