Forward-Deployed Automation Engineer

Salesforce, Inc.; New York (NY); On-site; USD 141,000 - 194,000; Full time

Job summary

Salesforce is seeking a Value Acceleration Engineer to deploy AI-enabled automation for enterprise applications. You’ll work with customers to select workflows, write code, and deploy production-grade workflows.

This role sits within Salesforce AI Labs as a forward-deployed engineer, collaborating directly with customers and engineers, shaping an early product while leveraging Salesforce resources. Expect 40–60% travel for customer discovery, build sessions, and launches.

Qualifications

• Strong experience with JavaScript/TypeScript and web apps.
• Experience working directly with customers.
• 2+ years of relevant experience.

Responsibilities

• Work with process owners and customer IT to select workflows, define success, and secure test data needed to build.
• Run hands-on sessions that help customers use the product with clear scope and readiness expectations.
• Help customers understand where the product can deliver value, explain capabilities and limitations clearly, and connect technical results to business outcomes.
• Write custom JavaScript tools when existing capabilities cannot complete a task.
• Debug failures across browser behavior, agent execution, application state, and backend services.
• Build tests for business outcomes, exceptions, partial completion, and recovery.
• Help launch and stabilize workflows, documenting monitoring and recovery procedures and establishing support ownership with the team.
• Turn deployment lessons into reusable tools and tests, and work with core engineering to address recurring product gaps.
• Use AI development tools thoughtfully while remaining accountable for code quality, security, and maintainability.
• Expect approximately 40–60% travel, typically several days onsite at a time, for customer discovery, hands-on build sessions, and launches.

Skills

JavaScript/TypeScript

Web APIs

Customer-facing

2+ years experience

Tools

Playwright

Browser automation

RPA

SAP

Oracle

Workday

Job description

Salesforce is seeking a Value Acceleration Engineer to deploy AI-enabled automation for enterprise applications. You’ll work with customers to select workflows, write code, and deploy production-grade workflows.

This role sits within Salesforce AI Labs as a forward-deployed engineer, collaborating directly with customers and engineers, shaping an early product while leveraging Salesforce resources. Expect 40–60% travel for customer discovery, build sessions, and launches.