Forward-Deployed AI Routines Engineer

Athena US Corp; Los Angeles (CA); On-site; USD 130,000 - 180,000; Full time

Job summary

Athena is seeking a Forward Deployed Engineer, Routines to work directly with clients and XPs to configure, customize, and troubleshoot Routines so they fit each client's workflow. You will help turn learned insights into templates and product improvements, bridging client problems with the Athena AI/Routines roadmap.

This role requires a technical/product background and hands-on AI automation experience, with a focus on building integrations and shaping core products for real-world use cases.

Qualifications

• Experience in software engineering or technical product roles with hands-on AI automation.
• Forward-deployed or client-embedded engineering experience preferred.
• Strong API/integration and workflow tooling familiarity.
• Bachelor's or higher in CS/Engineering or equivalent experience.

Responsibilities

• Partner Directly with Clients and XPs: configure, test, and troubleshoot Routines against client workflows, tools, escalation rules, and edge cases.
• Help XPs Build and Polish Their Own Skills: develop and refine the individual skills needed for use by the Athena AI agent or a Routine.
• Customize and Extend Routines for Real Cases: build custom skills, integrations, or tools when stock templates don't fit, and determine if it should become a core product.
• Curate What Graduates into a Template: decide whether client-specific builds become reusable templates or archetype variants, coordinating with product and engineering.
• Strengthen the Core Routine Set: contribute to pre-installed Routines such as Morning Brief, Inbox Sweep, Calendar Audit, Travel Dossier, Meeting Prep Pack, and more.
• Turn Onboarding into Routines: collaborate with the onboarding team to automate and productize ramp-up processes inside Athena.
• Feed the Product Roadmap: capture recurring client pain points, failure patterns, and feature requests as clear, prioritized requirements.

Skills

AI automation

Client-facing engineering

APIs & integrations

Technical product management

Problem solving

Education

CS/Engineering degree

Tools

Claude Code

Codex

Cowork

Job description

Athena is seeking a Forward Deployed Engineer, Routines to work directly with clients and XPs to configure, customize, and troubleshoot Routines so they fit each client's workflow. You will help turn learned insights into templates and product improvements, bridging client problems with the Athena AI/Routines roadmap.

This role requires a technical/product background and hands-on AI automation experience, with a focus on building integrations and shaping core products for real-world use cases.