Forklift Tech Support & Diagnostics Specialist

Hyundai Material Handling; Norcross (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hyundai Material Handling is seeking a Technical Support Specialist to assist dealers with forklift issues via Hi Desk 2, phone, and email. You will use dealer portals, schematics, and manuals to diagnose and resolve problems, while maintaining up-to-date technical information for service teams.

Responsibilities include coordinating with Product Support, R&D, and QA, monitoring field campaigns, and updating documentation.

Qualifications

• Forklift technical experience required.
• Proficient in Microsoft Office with emphasis on Excel, PowerPoint and Word for reporting.

Responsibilities

• Assist Hyundai Material Handling Dealers with technical issues via Hi Desk 2, telephone, and email.
• Use dealer portal to advise technicians using schematics and manuals.
• Maintain technical information on HMH products for dealers and service teams.
• Collaborate with Product Support, Service, R&D, Engineering, and QA to investigate and resolve issues.
• Monitor field service campaigns and report trends to HQ.
• Provide modification notes to Hyundai documentation; coordinate with parts on part numbers.
• Develop and maintain a FAQ database on technical product information.
• Assist with warranty claims and warranty authorizations per policy.
• Travel may be required to assist dealer technicians on site.

Skills

Forklift technical experience

Reporting and report development

Strong computer skills

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

Hyundai Material Handling is seeking a Technical Support Specialist to assist dealers with forklift issues via Hi Desk 2, phone, and email. You will use dealer portals, schematics, and manuals to diagnose and resolve problems, while maintaining up-to-date technical information for service teams.

Responsibilities include coordinating with Product Support, R&D, and QA, monitoring field campaigns, and updating documentation.