Forklift Mechanic - Industrial Equipment - CAT

Wiese Usa Inc; Mount Vernon (IL); On-site; USD 48,000 - 70,000; Full time

Job summary

Wiese Usa Inc in Mount Vernon, IL is seeking a Service Technician to repair material handling equipment, including forklifts and aerial lifts. You will be the frontline contact for customers and represent the company professionally.

The role emphasizes safety, troubleshooting, and timely service. You must be able to lift 50 pounds, work in confined spaces, and provide your own hand tools; a valid driver's license and clean MVR are required, plus pre-employment screening.

Qualifications

• Experience with service and repair of material handling equipment is preferred.
• Must be able to perform hands-on troubleshooting and repairs.
• Provide own hand tools and demonstrate safe work practices.
• Pre-employment drug screen, background check and MVR may be required.
• Valid driver’s license with a clean driving record.

Responsibilities

• Actively support, promote and lead safety initiatives and follow safety policies.
• Troubleshoot customer equipment problems and obtain customer approval before repairs.
• Complete and submit all required paperwork and service orders.
• Deliver excellent customer service and identify value-added services.
• Manage workload, prioritize tasks, and perform hazard assessments as needed.
• Operate in on-site environments, lifting up to 50 pounds and working in confined areas.

Skills

Customer service

Safety compliance

Troubleshooting

Time management

Communication skills

Tools

Hand tools

Company software

Job description

If you are an equipment mechanic and are looking for a rewarding career with a solid and established company, join the Wiese team today! We are looking for a Service Technician to repair our customer’s material handling equipment. A Service Technician repairs a wide range of material handling equipment including forklifts, aerial lifts, utility vehicles, floor care equipment and more.You will act as the point of contact between the company and our customers and represent the company in a professional light as you provide the best in mechanical services and customer service.Specific DutiesActively support, promote and lead safety initiatives. Follow all safety policies and procedures. Work safe at all times and report any unsafe work or work environments to management.Troubleshooting customer equipment problems. Confer with and obtain approval from the customer before making repairsCompleting and submitting all required paperwork.Providing the best possible customer service, including offering additional Wiese services, added-value items and equipment based on potential customer needsManaging your workload effectivelyFor each job, perform hazard assessments and maintain a high standard of safe work practices and quality control.Strong multitasking and time management skills. Able to prioritize your day and self-manage.Ability to lift 50 pounds and crouch/crawl in confined areas. Comfortable with heights above 15 feet.Valid driver’s license with a clean driving record may apply.Provide your own hand tools.Working knowledge of computer systems and able to quickly learn our software to complete online work orders.Demonstratable customer service skills, both verbal and non-verbal.Pre-employment drug screen, physical exam, comprehensive background record check, MVR (motor vehicle record) check, and proof of employment eligibility (E-Verify) are required.Wiese has been around for over 80 years. To learn more about what makes us tick and why we do what we do:Our Website: https://wieseusa.com/Our YouTube page: https://www.youtube.com/user/WieseUSA