Forklift Mechanic - Industrial Equipment - CAT

Wiese Group; Springfield (MO); On-site; USD 52,000 - 74,000; Full time

Job summary

Wiese Group in Springfield, MO is seeking a Service Technician to repair a wide range of material handling equipment, including forklifts, aerial lifts, and floor care machines. You will be the primary liaison with customers and represent the company professionally while delivering high-quality mechanical and service work.

The role emphasizes safety, accurate paperwork, and proactive customer service. Candidates should be able to lift 50 pounds, work at heights, and use our field software after

Qualifications

• Must deliver high-quality mechanical service and customer service.
• Ability to prioritize tasks and manage time effectively.
• Ability to perform hazard assessments and maintain safety standards.
• Comfortable lifting up to 50 pounds and working at heights.

Responsibilities

• Actively support and lead safety initiatives and follow policies.
• Troubleshoot customer equipment problems and obtain customer approval before repairs.
• Complete and submit all required paperwork.
• Provide exceptional customer service and upsell Wiese services when appropriate.
• Manage workload effectively and accurately track work orders.

Skills

Customer service

Multitasking

Time management

Safety awareness

Mechanical aptitude

Communication

Tools

Hand tools

Shop software

Job description

Job Details: Job Location: Springfield, MO 65803, If you are an equipment mechanic and are looking for a rewarding career with a solid and established company, join the Wiese team today! We are looking for a Service Technician to repair our customer’s material handling equipment. A Service Technician repairs a wide range of material handling equipment including forklifts, aerial lifts, utility vehicles, floor care equipment and more.

You will act as the point of contact between the company and our customers and represent the company in a professional light as you provide the best in mechanical services and customer service.

Specific Duties

• Actively support, promote and lead safety initiatives. Follow all safety policies and procedures. Work safe at all times and report any unsafe work or work environments to management.
• Troubleshooting customer equipment problems. Confer with and obtain approval from the customer before making repairs
• Completing and submitting all required paperwork.
• Providing the best possible customer service, including offering additional Wiese services, added-value items and equipment based on potential customer needs
• Managing your workload effectively

Qualifications

• For each job, perform hazard assessments and maintain a high standard of safe work practices and quality control.
• Strong multitasking and time management skills. Able to prioritize your day and self-manage.
• Ability to lift 50 pounds and crouch/crawl in confined areas. Comfortable with heights above 15 feet.
• Valid driver’s license with a clean driving record may apply.
• Provide your own hand tools.
• Working knowledge of computer systems and able to quickly learn our software to complete online work orders.
• Demonstratable customer service skills, both verbal and non-verbal.
• Pre-employment drug screen, physical exam, comprehensive background record check, MVR (motor vehicle record) check, and proof of employment eligibility (E-Verify) are required.

Wiese has been around for over 80 years. To learn more about what makes us tick and why we do what we do:

• Our Website:https://wieseusa.com/
• Our YouTube page:https://www.youtube.com/user/WieseUSA