Forklift Mechanic - Field Service

Towlift, Inc.; Mentor (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Signing bonus $2,000

Health benefits

401(k) with match

Paid time off

Boot and tool allowances

Job summary

Towlift, Inc. is seeking an Experienced Mechanic - Field Service to troubleshoot, repair, and maintain industrial vehicles at customer sites in Brooklyn Heights, OH.

You will perform on-site repairs, conduct routine maintenance, and ensure safety paperwork is completed accurately. Qualified candidates have 3+ years of diesel/field service experience, hydraulics and diagnostics skills, a valid license, and the ability to work independently while delivering excellent customer service.

Qualifications

• 3+ years of experience in a diesel mechanic or service technician role.
• Experience with hydraulics and computer diagnostics; able to interpret schematic diagrams.
• Valid Driver’s License and driving record acceptable to insurance company.
• Ability to work independently and prioritize tasks effectively.
• Strong attention to detail, project management, and organizational skills.
• Excellent written and verbal communication with internal and external customers.
• Adhere to company’s core values.
• Pre-employment drug screening required.

Responsibilities

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize downtime and prepare on-site estimates.
• Set up and use basic metalworking tools to fabricate/repair parts.
• Perform routine maintenance and replace defective parts; lubricate and repair electrical equipment.
• Review repairs and maintenance results with customers; provide on-site quotes and service details.
• Use the Mobile Service app to close jobs, obtain signatures, and mark tasks complete.
• Provide daily status updates to dispatchers and account managers.

Skills

Diesel mechanic experience

Hydraulics

Computer diagnostics

Schematic diagrams interpretation

Independent worker

Strong communication

Education

High School Diploma or equivalent

Vocational/technical certification preferred

Job description

Experienced Mechanic - Field Service

Branch Location: Brooklyn Heights, Ohio
Compensation: Based on experience level + $2,000 signing bonus

Job Summary

Troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors. Perform routine maintenance and breakdown repair work in the field at customer sites. Prioritize work orders, comply with safety incident reporting, and ensure all paperwork is submitted timely and accurately. Provide excellent customer service and maintain company-provided assets, including all work tools and vans.

Essential Functions

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on-site repairs.
• Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
• Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
• Inspect used parts to determine changes in factory specifications.
• Review repair work and scheduled maintenance results with customers, communicating any potential issues. Responsible for field quoting and communicating services to customers.
• Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
• Provide daily status updates to the dispatchers and review any customer issues or concerns with the dispatcher and account manager.

Position Qualifications

EDUCATION

• High School Diploma or equivalent. Vocational or technical certification preferred.

Requirements

• 3+ years of experience in a diesel mechanic or service technician role.
• Previous experience with hydraulics and computer diagnostics. Ability to interpret and apply schematic diagrams.
• Valid Driver’s License and driving record acceptable to insurance company.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Strong attention to detail, project management, and organizational skills.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Adhere to company’s core values.
• We are a drug free workplace. All positions require pre-employment screening.

Benefits

• Hours: Monday - Friday 7:00 am - 3:30 pm
• Incentives: $2,000 sign-on bonus and referral bonus opportunities
• Compensation: Competitive salary with monthly bonus opportunities
• Health Benefits: Comprehensive benefits include medical, dental, vision along with additional plan options (opportunity to earn monthly premium discounts)
• Free Telehealth Benefits: Receive virtual medical care through Teledoc with a $0 copay, offering a convenient alternative to in-person visits
• Retirement Savings: 401(k) with employer match and profit-sharing eligibility
• Vacation/Holidays: 3 weeks PTO annually prorated in the first year, and 10 paid company holidays
• Reimbursements & Programs: Annual Boot Allowance, Prescription Safety Glasses, Gym Reimbursement, and Tool Loan Program
• Company provided:
  • Modern service van: Including fuel card and maintenance
  • Laundered uniforms
  • Technology: Laptop and iPhone
  • Specialized tools
  • PPE

Towlift is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential.