Forklift Mechanic - Field Service

Towlift Inc.; Mentor (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

$2,000 signing bonus

Company provided van

Company provided tools

Technology: Mobile Service app access

Uniforms and PPE

Job summary

Towlift Inc. is seeking an Experienced Field Service Forklift Mechanic in Mentor, OH to troubleshoot, repair, and maintain industrial equipment at customer sites. You will diagnose breakdowns, perform on-site repairs, and ensure safe operation of forklifts, railcar movers, and terminal tractors.

Requires 3+ years diesel/mechanical experience, hydraulics knowledge, and ability to read schematics. We offer a $2,000 signing bonus, company van and tools, and strong training and advancement

Qualifications

• High School Diploma or equivalent. Vocational or technical certification preferred.
• 3+ years of experience in a diesel mechanic or service technician role.
• Valid Driver’s License and driving record acceptable to insurance company.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Strong attention to detail, project management, and organizational skills.
• Strong written and verbal communication skills with the ability to convey information clearly.

Responsibilities

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize downtime and estimate on-site repairs.
• Set up and operate metalworking tools to make and repair parts.
• Perform routine maintenance and replace defective parts; lubricate and repair electrical equipment.
• Inspect used parts to determine changes in factory specifications.
• Review repair work with customers and communicate services; quote on-site when needed.
• Use Mobile Service app to close the day, complete work orders, obtain signatures, and mark as complete.
• Provide daily status updates to dispatchers and address customer issues with the account manager.

Skills

Diesel mechanic

Hydraulics

Diagnostics

Schematic reading

Communication

Education

High School Diploma or equivalent

Job description

Responsive? Reliable? Come join \"Team Towlift\" for a rewarding long-term career!
Our company continues to grow across all of its locations. We're looking for people who share our commitment to excellent customer service. See our job openings below.

Who We Are: What it Means to Work on the Towlift Team

Meet your future co-workers in this video! Hear what they say about a career in the material handling industry, and what it's like to work for The Dealer That Makes The Difference!

• Paid on-the-job training every year. We invest in our employees' self-development, with industry-leading training opportunities.


• Company-provided vehicle that they can take home.


• Company-provided phone.


• Tool loans.


• Cutting-edge technology issued to every technician.

The Towlift Company Values

Safety – Lead by example to promote workplace safety. Exhibit genuine interest that each team member returns home safely every day.

Positive Attitude – Customer-focused, can-do spirit. Committed to supporting the stakeholders.

Self Development – Exhibit intellectual curiosity and continuous self-development both professionally and personally.

Teamwork – Possess a collaborative mindset and shared sense of purpose that focuses on greater overall outcomes.

Integrity – Act with honesty, respect, trust, and thoughtfulness for all coworkers, customers, and partners; believe in Vision and Mission.

Community Service – Support and participate in activities and initiatives that help others.

Our Culture: The Towlift Difference

• We embrace a work-life balance.


• Safety is standard!


• We invest in technology, so you have the best tools for the job.


• Leadership that has the team's back and has since 1965. No one gets left behind.


• Our growing company provides many advancement opportunities.


• Everyone has what they need to make a difference. This is why Towlift team members stay with us for years.

Position:Forklift Mechanic - Field Service

Location: Mentor, OH

Job Id:956

# of Openings:2

Experienced Mechanic - Field Service

Compensation: Based on experience level + $2,000 signing bonus

JOB SUMMARY

Troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors. Perform routine maintenance and breakdown repair work in the field at customer sites. Prioritize work orders, comply with safety incident reporting, and ensure all paperwork is submitted timely and accurately. Provide excellent customer service and maintain company-provided assets, including all work tools and vans.

ESSENTIAL FUNCTIONS

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on-site repairs.


• Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.


• Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.


• Inspect used parts to determine changes in factory specifications.


• Review repair work and scheduled maintenance results with customers, communicating any potential issues. Responsible for field quoting and communicating services to customers.


• Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.


• Provide daily status updates to the dispatchers and review any customer issues or concerns with the dispatcher and account manager.

POSITION QUALIFICATIONS

EDUCATION

• High School Diploma or equivalent. Vocational or technical certification preferred.

REQUIREMENTS

• 3+ years of experience in a diesel mechanic or service technician role.


• Previous experience with hydraulics and computer diagnostics. Ability to interpret and apply schematic diagrams.


• Valid Driver’s License and driving record acceptable to insurance company.


• Ability to work independently and to effectively prioritize demands and execute tasks.


• Strong attention to detail, project management, and organizational skills.


• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.


• Adhere to company’s core values.


• We are a drug free workplace. All positions require pre-employment screening.

BENEFITS

• Incentives: $2,000 sign-on bonus and referral bonus opportunities


• Compensation: Competitive salary with monthly bonus opportunities


• Health Benefits: Comprehensive benefits include medical, dental, vision along with additional plan options (opportunity to earn monthly premium discounts)


• Free Telehealth Benefits: Receive virtual medical care through Teledoc with a $0 copay, offering a convenient alternative to in-person visits


• Retirement Savings: 401(k) with employer match and profit-sharing eligibility


• Vacation/Holidays: 3 weeks PTO annually prorated in the first year, and 10 paid company holidays


• Reimbursements & Programs: Annual Boot Allowance, Prescription Safety Glasses, Gym Reimbursement, and Tool Loan Program


• Company provided:
  
  
  
  • Modern service van: Including fuel card and maintenance
  
  
  • Laundered uniforms
  
  
  • Technology: Laptop and iPhone
  
  
  • Specialized tools
  
  
  • PPE
  
  
  
  

Towlift is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential.