Forklift Mechanic - Field Service

Towlift, Inc.; Erie (Erie County); On-site; USD 30,307 - 44,083; Full time

Benefits offered by this job

$2,000 sign-on bonus

Referral bonus opportunities

Comprehensive union benefits

Paid time off (PTO)

Tool loan program

Annual Boot and Safety Glass reimbursement

Company provided service van and maintenance

Laundered uniforms

Technology: Laptop and iPhone

Job summary

Towlift, Inc. is looking for a Forklift Mechanic - Field Service to troubleshoot, repair, and maintain various industrial vehicles. The ideal candidate will have 2+ years of experience, skills in hydraulics and diagnostics, and a valid driver's license. This full-time role offers a competitive salary, a $2,000 sign-on bonus, and comprehensive union benefits including medical, dental, and vision.

You will work Monday through Friday, with a focus on safety and adherence to core values while providing excellent service to customers. Join the Towlift team and enjoy many perks including tool loans, paid training, and annual reimbursements.

Qualifications

• 2+ years of experience in a service technician role.
• Ability to interpret and apply schematic diagrams.
• Valid Driver’s License and acceptable driving record.

Responsibilities

• Troubleshoot and repair industrial vehicles at customer sites.
• Perform routine maintenance and breakdown repairs.
• Communicate repair work and potential issues with customers.

Skills

Troubleshooting

Hydraulics

Computer Diagnostics

Project Management

Attention to Detail

Education

High School Diploma or equivalent

Vocational or technical certification

Tools

Mobile Service application

Lathes

Drill Press

Grinders

Job description

Forklift Mechanic - Field Service

Compensation Range: $22.00 - $32.00 Based on Experience, $2,000 Sign-on Bonus

WHY JOIN TEAM TOWLIFT?

• We are a 3rd generation family-owned company.
• Core values shape our culture and drive us to deliver the best for our employees and customers. We uphold a culture of:
  • Positivity
  • Teamwork
  • Self-development
  • Integrity
  • Community service
  • Safety
• We offer paid-on-the-job training, development and advancement opportunities from Certified Dealer Trainers.

Job Summary

Troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors. Perform routine maintenance and breakdown repair work in the field at customer sites. Prioritize work orders, comply with safety incident reporting, and ensure all paperwork is submitted timely and accurately. Provide excellent customer service and maintain company-provided assets, including all work tools and vans.

Essential Functions

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on-site repairs.
• Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
• Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
• Inspect used parts to determine changes in factory specifications.
• Review repair work and scheduled maintenance results with customers, communicating any potential issues. Responsible for field quoting and communicating services to customers.
• Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
• Provide daily status updates to the dispatchers and review any customer issues or concerns with the dispatcher and account manager.

Position Qualifications

Education

• High School Diploma or equivalent. Vocational or technical certification preferred.

Requirements

• 2+ years of experience in a service technician role.
• Previous experience with hydraulics and computer diagnostics. Ability to interpret and apply schematic diagrams.
• Valid Driver’s License and driving record acceptable to insurance company.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Strong attention to detail, project management, and organizational skills.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Adhere to company’s core values.
• We are a drug‑free workplace. All positions require pre‑employment screening.

Benefits

• All shifts Monday - Friday 7:00 am - 3:30 pm
• $2,000 sign‑on bonus and referral bonus opportunities
• Competitive salary with monthly bonus opportunities
• Comprehensive union benefits include medical coverage along with dental and vision plan options; competitive pension plan also included
• PTO in the first year and 11 paid company holidays
• Tool loan program
• Annual Boot, Safety Glasses, and Gym Reimbursement Programs
• Company provided:
  • Modern service van: Including fuel card and maintenance
  • Laundered uniforms
  • Technology: Laptop and iPhone
  • Specialized tools
  • PPE
• And many more perks when you join the Towlift team!

Towlift is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of veterans, helping them to navigate the transitions of life and reach their fullest potential.