Foreclosure Specialist I

Mackie Wolf Zientz Mann; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Mackie Wolf Zientz Mann is seeking a dedicated professional to manage foreclosure proceedings with accuracy and timeliness. You will respond to client inquiries, counsel on non-judicial foreclosure processes, and ensure data is entered correctly in the firm’s case management system.

The role emphasizes strong communication, independent work, multi-tasking, and adherence to deadlines, with collaboration across teams as needed. Prior mortgage banking experience is a plus.

Qualifications

• High school diploma or equivalent.
• Minimum four years mortgage banking experience a plus.
• Strong communication etiquette (verbal and written).
• Able work independently with little to no direction from management as well as be part of a team.
• Strong ability to multi-task and prioritize based upon urgency.

Responsibilities

• Provide timely and accurate responses to client inquiries and internal requests regarding loan status.
• Advise clients on non-judicial foreclosure processes, including notices and investor timelines.
• Review files to ensure compliance with foreclosure processes before posting.
• Ensure accurate data entry into case management and client systems in a timely manner.
• Assist with foreclosure sale reporting and related documentation uploads.
• Receive and direct inbound calls from borrowers, investors, and clients.

Skills

Communication

Independence

Multi-tasking

Detail-oriented

Decision making

Education

High school diploma

Job description

Summary/Objective

Responsible for the accurate and timely processing of foreclosure proceedings, including, but not limited to: responding to client inquiries, providing counseling to clients regarding the non-judicial foreclosure process, entering information into the computer system, escalating issues found within the firm.

Essential Functions

• 1. Provides timely and accurate responses to client inquiries and internal requests/instructions regarding loan status or other applicable request.
• 2. Provides recommendation to client regarding the non-judicial foreclosure process relating to proper notice, Federal Fair Debt guidelines, investor regulations, and loan chronologies for clients to respond to investor timeline issues.
• 3. Review files in order to ensure compliance with the Foreclosure process prior to posting.
• 4. Ensures all required information is properly entered into the case management system and into the appropriate databases/client systems in a timely and efficient manner.
• 5. Management of GSE portfolio and system updates as required by FNMA/FHLMC.
• 6. Reviews files and/or circumstances with the files to determine the appropriate request for assistance from the litigation area and other related areas in the firm.
• 7. Responsible for assisting with foreclosure sale reporting.
• 8.Assists in uploading all supporting documentation to the Clients as required by the Client Directives
• 9. Performs all other duties as requested and assists as needed with any other Client Service related duties including various project.
• 10. Receive and direct in-bound phone calls from borrowers, investors, and clients.

Qualifications

• 1. High school diploma or equivalent.
• 2.Minimum four years mortgage banking experience a plus.
• 3. Strong communication etiquette (verbal and written).
• 4. Able work independently with little to no direction from management as well as be part of a team.
• 5. Strong ability to multi-task and prioritize based upon urgency.

CHARACTERISTICS

• 1. Ability to work in a fast pace environment and meet/exceed priority deadlines
• 2. Positive attitude and professional image at all times.
• 3. Able to work cohesively with others or independently with little supervision.
• 4. Highly dependable (attendance, daily responsibilities/tasks, and project deadlines).
• 5. Competent in multi-tasking, prioritization, and maintain confidentiality.
• 6. Very detail-oriented.
• 7. Good decision maker. Understand when to take initiative or seek manager’s input.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.