Foreclosure - Status - Client Service Representative

Hutchens Law Firm; Fayetteville (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

FSA

HSA

401K

Vacation

Job summary

Hutchens Law Firm in Fayetteville, NC, seeks a Client Service Representative to join the Status team in the Foreclosure department. You will support attorneys by handling data entry, correspondence, and inquiries from lenders and homeowners in foreclosure matters.

The role requires accuracy, the ability to meet deadlines, and proficiency with MS Office; familiarity with LoanSphere, Simplifile, and OnBase is a plus. Typical hours are 8:30 AM to 5:30 PM with standard benefits.

Qualifications

• 2-4 years of experience in mortgage foreclosure processing and billing.
• Proficient in MS Office.
• Experience with LoanSphere (LPS), Simplifile, & OnBase.
• High degree of accuracy and attention to detail.
• Ability to meet strict deadlines.

Responsibilities

• Input data, update websites, and perform status inquiries.
• Maintain information related to specific team documents.
• Draft correspondence with clients and other agencies involved in foreclosure process.
• Answer phone calls from prospective purchasers, borrowers, or lenders.
• Monitor lender requests, calculating figures, and meeting deadlines.

Skills

Attention to detail

Deadline-driven

Tools

MS Office

LoanSphere (LPS)

Simplifile

OnBase

Job description

Foreclosure - Status - Client Service Representative

Fayetteville, NC, USA

Job Description

Posted Wednesday, August 5, 2026 at 4:00 AM

As a Client Service Representative on our Status team in our Foreclosure department, you will provide support to our attorneys as they represent mortgage servicers in civil action related to recovering their collateral.

About Us:

We opened our doors in 1980 in both North Carolina and South Carolina. Ethics, Integrity and hard work make up our company values and who we are today. We hire the best people and provide them with great benefits to improve their work life balance including a competitive salary, Medical, Dental, Vision, Disability, Life, FSA, HSA, and 401K. We also offer vacation and PTO so that you do not miss out on your family life.

Job Duties and Responsibilities:

• Input data, update websites, and perform status inquiries
• Maintain information related to specific team documents
• Draft correspondence with clients and other agencies involved in foreclosure process
• Answer phone calls from prospective purchasers and or borrowers or lenders
• Monitor lender requests, calculating figures, and meeting all deadlines related to these requests
• Ensure files are complete with all legal documents
• Work as liaison between the mortgage company and the homeowners
• Address and properly handle any issues that may arise with a file when brought to the attention of the Firm

Any employee of the foreclosure department may be cross-trained and expected to fulfill responsibilities of any team at any time based on business need.

Minimum Qualifications

• 2-4 years of experience in mortgage foreclosure processing and billing
• Proficient in MS Office
• Experience with LoanSphere (LPS), Simplifile, & OnBase
• High degree of accuracy and attention to detail
• Ability to meet strict deadlines

Preferred Skills & Experience

• 5-7 years of experience in mortgage foreclosure processing and billing
• Knowledge of foreclosure process from beginning to end.

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.

This job operates in a clerical office setting with regular business hours of 8:30 am to 5:30 pm, but your schedule for work will be determined by your supervisor. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. You would be required to lift files (up to 15 lbs.)

EEO Statement

Hutchens Law Firm is committed to equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.